Technical Account Manager
Remote | 2000-2500$
GLOBAL SEARCH
We are looking for a team member Technical Account Manager
• Company: GLOBAL SEARCH (IT Agency)
• Format: Remote;
• Salary: 2000-2500$
• Official employment
• Social package
Tasks to solve:
`Establishing and overseeing both internal and external project expectations, encompassing escalation procedures and communication protocols across all tiers of technical and managerial hierarchy.
`Respond to internal and external issues regarding Fraud Protection product; including, product usage, features, errors, and configuration.
`Log all requests in the service desk and be the main line of support to the customer.
`Write detailed problem reports for unanswered questions, product defects and post-mortem reports.
`Assist in identifying and reporting issues related to design, reliability, and maintenance.
`Work from the office or on customer sites as necessary to deliver the services.
`Collaborate with experts across technical departments.
`Act as a strategic technical advisor to customers on FP support related activities.
This role is perfect for you if:
`Minimum 1-year of relevant experience in technical support, development, solution engineering. `Relevant support may also include designing test cases, software consulting.
`You are an excellent communicator, can articulate clear priorities, and gain support to pursue these developments.
`You have experience working cross-functionally to solve complex problems
`A bachelor’s degree in computer science, cybersecurity,
`Excellent organizational skills, ability to communicate clearly, and strong problem resolution skills
`What else we appreciate in our team
Knowledge of network technologies (TCP/IP)
Linux/Unix system administration experience
`Experience with Python/JavaScript/TypeScript or another programming language
`Mobile development experience: Swift, Objective-C, Java, Flutter, React Native, etc.
`Experience working with RabbitMQ, Kafka and HTTP RESTful API services.
More details: @svitych001
