Technical Account Manager

Responsibilities

● Manage day-to-day communication with existing merchants.

● Act as the primary technical point of contact during integration, onboarding and post-launch support.

● Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations.

● Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting.

● Monitor client activity, identify issues proactively, and escalate when needed.

● Maintain accurate documentation, integration notes, and CRM updates.

● Provide clear explanations of payment flows, settlement logic, blockchain specifics, and operational processes.

Obligatory:

● 2+ years of experience in payments, fintech, banking, crypto, PSPs, merchant services or similar.

● Strong English and Russian (both written and spoken).

● Solid understanding of payment flows, deposits/withdrawals, KYC/KYB, compliance requirements.

● Experience working with APIs, webhooks, dashboards, or integrations (not a developer role, but technical literacy is required).

● Ability to work with merchant support tools (CRM, Slack/Telegram chats, ticketing systems, Salesforce, Jira/Confluence).

● Strong communication, problem-solving, and prioritization skills.

● Ability to work independently and take full ownership of merchant success.