Support

MoviesBox Support

Welcome. MoviesBox is an on-device video library for iPhone and iPad. It organizes and plays videos you already have. It does not come with movies and does not download or stream films from the internet.

Email: moviesbox.helpdesk@outlook.com

We aim to reply within 2 business days.

WHAT THE APP DOES

• Import video from Photos or Files on this device

• Organize with collections, categories, notes, search, and sort

• Play locally with the system player, including Picture in Picture and background audio

• Unlock MoviesBox Pro with Apple In-App Purchase

WHAT THE APP DOES NOT DO

• Does not include a movie catalog

• Does not download movies from websites or servers

• Does not stream remote video

• Does not require an account or a MoviesBox backend

• Does not provide pirated or studio-licensed films

GETTING STARTED

1. Install MoviesBox from the App Store.

2. Complete onboarding.

3. Unlock Pro (or Restore if you already purchased).

4. On the Movies tab, tap + and choose Photos (video) or Files.

5. Import a file you already own. The library is empty until you add something — that is expected.

6. Tap a title to play.

EMPTY LIBRARY

If you see no movies after install, the app is working correctly. Nothing is preloaded. Add a short clip to Photos or Files, then import it.

PLAYBACK TIPS

• Playback uses Apple’s AVPlayer. If a file will not play, it may use an unsupported codec; try another MP4/MOV from Photos.

• Picture in Picture: start playback, then use the system PiP control (or go Home).

• Background audio: lock the device after playback has started.

• Storage: imported files are copied into the app. Delete titles you no longer need if space is low.

PURCHASES, RESTORE, CANCEL

• Weekly and Yearly renew automatically unless you cancel at least 24 hours before the period ends.

• Lifetime is a one-time unlock.

• Restore: open the upgrade screen → Restore, or Settings.

• Cancel or change a subscription: iOS Settings → [your name] → Subscriptions → MoviesBox.

• Refunds: request through Apple (reportaproblem.apple.com or App Store purchase history). We cannot refund Apple charges ourselves.

PRIVACY & TERMS

MoviesBox does not host a public film catalog. If you believe someone is using the App in a way that infringes your rights, email moviesbox.helpdesk@outlook.com with details. We will review reports that concern our App listing or our conduct. We cannot delete files that live only on another person’s device.

DEVICE REQUIREMENTS

iPhone and iPad. Requires a current iOS version as stated on the App Store product page. Network is not required to play files already imported. Network is used only if you open Privacy/Terms/Support in Safari or complete an App Store purchase.

CONTACT

MoviesBox Support

moviesbox.helpdesk@outlook.com

Support

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