Support
PosuraSomething not working, or a question about your subscription? Email hello@posura.app and we'll reply within two business days.
To help us fix it faster, tell us your iPhone model, your iOS version, and what you were doing when it went wrong. Screenshots are welcome.
Subscriptions and billing
How do I cancel?
Open iOS Settings › tap your name at the top › Subscriptions › Posura › Cancel Subscription. Cancelling stops the next renewal; you keep access until the end of the period you've paid for. Subscriptions are managed entirely by Apple, so this cannot be done inside Posura.
How do I cancel during the free trial?
The same way, and you must do it at least 24 hours before the trial ends or it converts to a paid subscription automatically.
I paid but the app still asks me to subscribe
Open Profile › Settings › Restore purchases. That re-checks your Apple ID and reinstates your subscription. Make sure you're signed in with the same Apple ID you bought it on. If it still doesn't appear, email us.
I want a refund
Refunds are handled by Apple, not by us. Go to reportaproblem.apple.com, sign in, and choose the purchase. If Apple declines and you think there's been a mistake, tell us and we'll help where we can.
I bought a new phone
Install Posura, then tap Restore purchases in Settings. Your subscription and coins follow your Apple ID. Note that glow-ups saved only inside the app do not transfer — anything you saved to Photos does.
Coins
What are coins?
Each glow-up costs 50 coins. A subscription tops you up with 2,500 coins every week, which is 50 glow-ups a week. The free trial starts you with 300 coins.
Do coins expire?
No. Coins you've been granted stay on your balance. New coins arrive each week while your subscription is active.
I was charged coins but the glow-up failed
You aren't charged for a failed glow-up — the coins are returned automatically, usually within a few seconds. If your balance still looks wrong after a minute, close and reopen the app to refresh it, then email us if it hasn't corrected.
Using the app
A photo says "Needs coins"
You've run out. Open the photo and tap Retry once you've topped up, and it will go through with the same Cam — you don't need to retake it.
A photo says "No connection"
Glow-ups are generated on our servers, so they need internet. Reconnect and tap Retry on the photo.
Save to Photos isn't working
Posura needs permission to add to your library. Go to iOS Settings › Posura › Photos and allow access, then try again.
The glow-up changed my face too much
Tell us which Cam and send the before and after if you can. We tune the Cams continuously and this kind of report is genuinely the most useful thing you can send us.
How do I compare before and after?
Open a photo in the gallery and press and hold the eye icon in the bottom bar to reveal the original underneath.
Privacy and your data
Posura has no accounts and never asks for your name or email. Your photos are not stored on our servers. Full detail is in the Privacy Policy.
Delete my data
Deleting the app removes everything held on your device. To remove the records tied to your anonymous ID on our servers, email hello@posura.app from the device and we'll take care of it.