Subscription Strategy & Operations Manager

Company: Boring Ecom

Boring
About Boring Ecom
Boring Ecom is a retention agency for high-growth direct-to-consumer subscription brands. We own the parts of the business that drive repeat revenue: cancel flows, lifecycle email, subscription portal optimization, dunning and payment recovery, and the testing that lowers churn and grows customer lifetime value. Our clients are established ecommerce brands that rely on us to protect and compound their subscriber base.
About the Role
We are hiring a Subscription Strategist to execute retention work across our full client portfolio. This is a hands-on, execution-focused role at the center of everything our team ships. You will work inside every platform we operate in, build and maintain retention programs for multiple brands at once, and turn briefed strategy into live, revenue-driving work.
You will be assigned a weekly set of projects across several client accounts and will be responsible for building them, testing them, shipping them, and keeping them on schedule. Senior Strategists own client strategy, roadmaps, and calls. Your focus is precise, high-quality execution at speed.
This role requires a strong work ethic. We move quickly, we ship live work every week, and we hold a high bar for quality. The right candidate takes ownership, manages multiple priorities without dropping details, and consistently delivers on time.
Responsibilities
Subscription platform management
* Build and manage retention programs across all major subscription platforms, including Skio, Recharge, and Stay
* Configure and maintain cancellation flows, pause flows, and save offers
* Manage subscription portal changes, including segmented banners, add-on products, and plan configuration
Lifecycle and email (Klaviyo)
* Build and audit lifecycle flows, including dunning, churned-subscriber win-back, payment-expiring, upcoming-order, post-purchase, and welcome
* Configure triggers, conditional splits, branching logic, and timing, and validate how each metric fires
* Quality-check every flow with test profiles before it goes live
AfterSell and on-site offers
* Build and manage AfterSell post-purchase and checkout offers
* Execute free gift, add-on, and upsell programs across client stores
Shopify
* Work directly in Shopify to manage customer tagging, segmentation, products, and variants
* Build and quality-check Shopify Flows, accounting for SKU and variant logic
* Maintain consistent data and tagging standards across all client stores
Data and reporting
* Read, manipulate, and interpret retention data across platforms and spreadsheets
* Pull and organize cancellation survey data and test results
* Report outcomes clearly in concrete numbers, including cancel-flow save rate, churn impact, and cohort retention
* Identify when data looks inconsistent and raise it before it reaches a client
Execution and communication
* Manage a high volume of concurrent tasks across multiple brands and deliver on deadline
* Communicate clearly with clients in shared channels and escalate strategic questions to a Senior Strategist
* Surface blockers and outstanding items early
Requirements
* Proven hands-on experience with Klaviyo, including building and auditing complex flows
* Direct experience with one or more subscription platforms: Skio, Recharge, or Stay
* Experience with AfterSell or comparable post-purchase and upsell tools
* Strong command of Shopify, including tagging, segmentation, products, variants, and Shopify Flow
* Demonstrated ability to read, manipulate, and interpret data with confidence. This is essential to the role
* A strong work ethic and a track record of delivering high-quality work on tight timelines
* Excellent attention to detail and the ability to manage many priorities at once
* Clear, professional written communication
Preferred Qualifications
* Prior experience at a DTC ecommerce or retention agency
* Familiarity with dunning and payment-recovery best practices
* Experience with cohort and order-retention analysis
* Comfort working asynchronously across a distributed team
How We Work
Live, shipped work is our standard. We move fast, maintain a high quality bar, and share what works across our client base so that a win on one brand becomes a win across the portfolio. If you take pride in precise execution and want to own the work that drives retention for leading DTC brands, we want to hear from you.

apply