Subly Support

Subly — Support

Need help with Subly? We're happy to help.

Contact: tsyrenov1987@gmail.com

We usually reply within 1–2 business days.

Common questions:

Everything runs on your device. Your videos are never uploaded, and the app works offline after a one-time speech-model download.

Subly is a one-time purchase (Subly Pro) — no subscription, no credits. If you bought Pro on another device or reinstalled the app, open About (the info button) and tap "Restore Purchase".

To improve caption accuracy, go back to the Transcribe step and pick a more accurate model under Quality. Accurate recognition takes a little longer to process.

Thanks for using Subly!