Social Media Moderator
Digital nomads. Work from anywhereCompany: Otto AI
Company Description Otto AI is a technology company focused on building practical, user-centered AI solutions that improve digital experiences and online interactions. The team combines expertise in artificial intelligence, product design, and content operations to support safe, engaging communities across multiple platforms. Otto AI values transparency, accountability, and responsible AI use, with a strong emphasis on trust and user safety. Team members collaborate remotely, using modern tools and processes to work efficiently across time zones.
Role Description This is a remote, contract role for a Social Media Moderator. The Social Media Moderator will review and moderate user-generated content across various social media channels to ensure it aligns with community guidelines and brand standards. Daily responsibilities include monitoring comments, posts, and messages, responding to user inquiries, escalating sensitive issues, and documenting incidents as needed. The role also involves collaborating with marketing and product teams to provide feedback on user sentiment, flag emerging trends or risks, and help maintain a positive and safe online environment. The moderator is expected to follow clear workflows, adhere to moderation policies, and maintain consistent productivity and quality.
Qualifications
* Demonstrated skills in Social Media Marketing and Marketing to understand audience behavior and brand presence.
* Experience with Social Media Content Creation to support engaging, on-brand interactions.
* Knowledge of Digital Marketing principles to align moderation decisions with broader campaign objectives.
* Strong Communication skills, including clear written communication and professional online etiquette.
* Attention to detail and ability to make consistent, policy-based decisions in fast-paced environments.
* Familiarity with major social platforms (e.g., Instagram, TikTok, X, Facebook, YouTube, Reddit) and their community standards.
* Experience in content moderation, community management, or customer support is beneficial.
* Ability to work independently in a remote setting, manage time effectively, and handle sensitive content with discretion.
* Availability to work flexible hours or shifts as required by platform activity.