Shop Rules & Terms of Service EN version

Attention: By making a purchase in our shop, you automatically confirm that you have read, understood, and fully agreed to all the rules and terms outlined below.

1. Working Hours

• Operating hours: Daily from 10:00 to 00:00 Moscow Time (UTC+3).
• During these hours, we process orders, issue accounts, and respond to your inquiries.

2. Ordering Process & Security

• Contacts: Orders are accepted exclusively via Telegram direct messages at: t.me/Delta_ADWork.
• Anti-Scam: Always double-check the username character by character! We bear no responsibility for lost funds if you fall victim to a scammer's fake account.
• Reservation: We do not offer account reservations (no booking).
• Availability: Delivery is instant if the account is in stock, or custom-made within 48 hours upon request.

3. Payment

• Methods: We accept payments exclusively in cryptocurrency.
• Payment Terms: We operate on a 100% prepayment basis or via a trusted Escrow/Guarantor service (the buyer covers all escrow fees).

4. Delivery / Product Issuance

• Format: Accounts are transferred either directly into the AdsPower anti-detect browser or delivered as a file containing all necessary data.
• Timeframe: Instantly after payment confirmation (for in-stock accounts) or within 48 hours (for custom orders).

5. Replacement Terms (No Refunds)

We provide replacements only (no refunds are provided). A replacement is granted strictly if the following conditions are met:

• Seller's Fault: The Google Ads account suspension occurred solely due to the fault of the shop (prior to launching your ads or making any changes).
• Chargeback: A replacement is issued if a chargeback occurs on the account within 72 hours.

❌ No replacement will be issued if:

• The suspension is related to changing any data on the account (passwords, recovery emails, etc.).
• Google suspended the account due to your advertising activities (your creatives, offers, actions).
• The account was purchased but not used within 24 hours after purchase (left "gathering dust"). Check and use the product immediately upon delivery.

Note: For long-term, consistent wholesale buyers, individual exceptions and more flexible terms may apply.

6. Dispute Resolution & Penalties

• Procedure: If you encounter an issue with an account (immediately after delivery), do not make any changes to it! Promptly contact support via our official contact, providing screenshots or video proof of the issue (account status upon first login).
• Fraud Attempts: Any attempt to deceive the shop administration (providing fake screenshots, concealing ad launches, or hiding data changes) will result in an unconditional refusal of replacement and a permanent ban from further cooperation.
• Fairness: We aim to resolve all disputes amicably and in favor of the client if there are legitimate grounds and all rules have been strictly followed.

7. Additional Provisions

• Unaddressed Situations: Any controversial, non-standard, or force majeure situations not explicitly covered in these rules will be resolved at the sole discretion of the store administration.
• Rule Updates: The administration reserves the right to update, modify, or add to these rules at any time without prior individual notice. The rules published at the time of the transaction are considered valid and binding.