Shipping and return policy

Shipping and Return Policy

We take pride in ensuring that your custom product reaches you in the best possible condition. Here is our shipping and return policy.

1. Shipping
We ship worldwide using trusted courier services. Shipping costs will be calculated and added to your invoice during the checkout process. The shipping time varies based on your location and the courier service. Once your order is shipped, you will receive a tracking number to monitor the delivery status.

2. Packaging
Every custom product is carefully packaged to protect it during transit. We aim to ensure that your order arrives in perfect condition. However, we are not responsible for any damage caused during shipping.

3. Customs and Duties
For international orders, customs fees or import duties may apply. These charges are not included in the total price and must be paid by the customer. Please check your country's customs policies before placing an order.

4. Return and Exchange Policy
Due to the custom nature of our products, we do not accept returns or exchanges unless the product is faulty or not as described. If there is an issue with your order, please contact us within 7 days of receiving your item, providing photographic evidence where possible.

5. Non-Refundable Retainer Fee
Please note that the 30% retainer fee for custom orders is non-refundable, even in cases of returns or cancellations.

6. Cancellations
You may cancel your order within 48 hours of placing it for a full refund, excluding the non-refundable retainer fee. After this period, cancellations will not be accepted.

We understand that purchasing a custom products is a significant investment and we want to ensure that you have a positive experience. If you have any questions about our shipping and return policy, please feel free to contact our customer support team.