ServiceNow Adminstration & Solution Designer

Company: ALSERRY

𝐖𝐞 𝐀𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠
𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐍𝐨𝐰 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐨𝐫 & 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐃𝐞𝐬𝐢𝐠𝐧𝐞𝐫
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𝐂𝐨𝐦𝐩𝐚𝐧𝐲: ALSERRY
𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐓𝐲𝐩𝐞: Contract or Full-Time (SOW-Aligned)
𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Remote (U.S. or Global – overlapping U.S. business hours required)
𝐑𝐞𝐩𝐨𝐫𝐭𝐬 𝐓𝐨: Director of Cloud & Managed Services
𝐒𝐭𝐚𝐫𝐭𝐢𝐧𝐠 𝐒𝐚𝐥𝐚𝐫𝐲: 60,000 L.E
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𝐑𝐨𝐥𝐞 𝐎𝐯𝐞𝐫𝐯𝐢𝐞𝐰:
ALSERRY L.L.C. seeks a certified ServiceNow Admin & Solution Designer to manage and design an enterprise ITSM instance, supporting a managed IT Helpdesk with integrations and reporting.
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𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐍𝐨𝐰 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧
•  Provision, configure, and administer ServiceNow instances
•  Manage users, roles, groups, and access controls
•  Configure ITSM modules:
•  Incident
•  Request
•  Problem
•  Change Enablement (standard changes)
•  Maintain service catalog items and workflows
•  Perform platform upgrades, patching, and maintenance
•  Monitor instance health and performance
𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐃𝐞𝐬𝐢𝐠𝐧 & 𝐈𝐓𝐒𝐌 𝐀𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭𝐮𝐫𝐞
•  Design scalable ITSM processes aligned with ITIL best practices
•  Configure forms, business rules, UI policies, and flows (low-code)
•  Create dashboards, reports, and KPIs for helpdesk operations
•  Define governance standards for workflows, naming, and lifecycle
𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬 (𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐇𝐮𝐛 – 𝐒𝐭𝐚𝐫𝐭𝐞𝐫)
•  Configure REST/API integrations using Integration Hub
•  Manage inbound and outbound data flows
•  Support integrations with identity systems, monitoring tools, and ticketing sources
•  Troubleshoot integration issues
𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 & 𝐇𝐚𝐧𝐝𝐨𝐯𝐞𝐫 𝐑𝐞𝐚𝐝𝐢𝐧𝐞𝐬𝐬
 •  Maintain configuration and operational documentation
 •  Support knowledge transfer and potential future platform handover
 •  Ensure designs are auditable and contract-compliant
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𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐝 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:
𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 (𝐌𝐀𝐍𝐃𝐀𝐓𝐎𝐑𝐘)
Candidates must hold at least one of the following active certifications:
•  ✅ ServiceNow Certified System Administrator (CSA) – Required
•  ➕ ServiceNow Certified Implementation Specialist – ITSM (Preferred)
Applications without ServiceNow certification or English fluency will not be considered.
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𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬:
•  3+ years of hands-on ServiceNow administration experience
•  Strong experience with ITSM module configuration
•  Experience with Integration Hub Starter
•  Working knowledge of ITIL-based service management
•  Experience with REST APIs and JSON
•  Strong understanding of roles, ACLs, and security best practices
•  Familiarity with CMDB concepts (implementation optional/future scope)
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Nice-to-Have (Not Required)
•  ITIL v4 certification
•  CMDB or Discovery experience
•  HAM/SAM exposure
•  Experience supporting MSP or managed helpdesk environments
•  Experience with platform handover or tenant transition projects

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