• “Address” means a physical street address in the United States (no P.O. boxes or foreign addresses accepted) that You submit on the Website(s) for shipments relating to Your Device under the Service & Repair Program. (You may not change the Address after You send in Your Device for repair.)
• “Customer” or “You” means you, the Device owner, or a person having legal authority to make decisions about the Device, and who has accepted these Terms and Conditions.
• “Device” means Your device that qualifies for the Service & Repair Program, as described on the Website(s).
• “Estimated Service Cost” means the estimated cost to repair Your Device based on the information you submit on the Website(s).
• “Final Service Cost” means the actual cost to repair Your Device as determined by Service Provider after receiving and inspecting Your Device (which may vary from the Estimated Service Cost).
• “Google Packaging” means the prepaid packaging material You will receive for shipping Your Device to Service Provider for repair (after You pay the Final Service Cost).

  “Repair” means services to address defects in material or workmanship of Your Device.

  “Replace” or Replacement” means the provision of a refurbished device, tested and confirmed to be in good working order and which is the same manufacturer and model as Your Device.

• “Service & Repair Program” means the service provided to You by Service Provider through the Website(s), enabling You to send in Your Device for Repair or Replacement, subject to these Terms and Conditions.
• “Website(s)” means store.google.com and fi.google.com.

1. Data Backup: Before sending in Your Device, You will backup all data, software, and programs on Your Device to a different medium or device, because all data, software, and programs on Your Device will be completely and permanently erased by Service Provider before inspection and repair.
2. Correct Device: You will send in the Device You ordered repair for on the Website(s). If you send in a different device (that does not match your repair order), Service Provider will return the device to You without making any repairs. If you send in a device that has failed due to accident, abuse, or other external causes (like liquid spill or submersion, neglect, misuse, unauthorized modification, extreme environmental conditions or stress, fluctuation or surges of electrical power, fire, or acts of God), Service Provider will return the device to you without making any repairs, unless You separately authorize repair for such failure and approve the cost. If Service Provider determines after inspection that Your Device does not need any repairs, Service Provider will return Your Device to You without making any repairs.
3. Battery Problems: You will not send in a Device with any of the following battery problems:
   1. Battery venting. The battery pouch has been breached, occasionally resulting in hot gases or flames that melt plastics within the device or case.
   2. Battery swelling. Swelling can result from natural aging for batteries, but it can also result from manufacturing defects.
   3. Battery leaking. Electrolyte from the battery can leak if the battery pouch was penetrated for any reason.

   If Your Device has any of the above battery problems, You should take Your Device in person to a Google-authorized repair partner. If You send in a Device with any of the above battery problems, Service Provider will return Your Device to You without making any repairs.

4. Unauthorized Parts: You will not send in a Device containing non-Google-authorized parts – if You do, Your Device will not be returned to you.
5. Google Packaging: You will use the Google Packaging received from Service Provider to send in Your Device for repair. If You use Your own packaging material instead, and Your Device is lost or damaged during shipment, You are solely responsible for the loss (Service Provider and Google will not be liable for any such loss).
6. Services:
   1. At Service Provider’s discretion, Service Provider will determine whether to Repair or Replace Your Device.
   2. Service Provider may use hardware that is refurbished or like-new (in performance and reliability) to Repair or Replace Your Device. The Service & Repair Program services do not cover issues relating to software or data failures or incompatibilities on Your Device.
   3. All replaced parts or, if a Replacement is provided, the Device you send to Service Provider to be repaired, will become Service Provider’s property and You waive all rights under state or other laws to such Device or the replaced parts, as applicable.
   4. Service Provider will repair Your Device or send you a Replacement device for the Estimated Service Cost, unless the Final Service Cost is higher, in which case Service Provider will obtain Your online approval before proceeding to Repair Your Device or send you a Replacement device.
7. Warranty: Repair and Replacement services by Service Provider will be warranted for a period of ninety (90) days from the date of Repair or Replacement. If Your Device requires repair during this period, You may submit up to two (2) additional repair orders on the Website(s), subject to these Terms and Conditions.
8. Undeliverable Device: If delivery of Your Device (including a Replacement) could not be completed at Your Address, Service Provider will reattempt delivery one time and, if unable to be completed, the device will be returned to Service Provider and You will be contacted to provide an alternate mailing address. If, after 30 days, You have not provided a valid alternate mailing address, the Repaired or Replacement device will be deemed abandoned and will not be returned to You.
9. One Device: You will send in only one Device per repair order.
10. Accessories: You will not send in a Device with accessories – if you do, those accessories will not be returned to you.

ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS AND CONDITIONS WILL BE GOVERNED BY CALIFORNIA LAW, EXCLUDING CALIFORNIA'S CONFLICT OF LAWS RULES.

You agree that any disputes regarding the Service & Repair Program will be resolved through binding arbitration or small claims court in Santa Clara County, California, USA instead of in courts of general jurisdiction, and that any arbitration will take place on an individual basis; class arbitrations and class actions are not permitted.