(Senior) Retention Manager (gn) – Email Marketing | Fully remote

Company: OKTOBER

We're one of the fastest-growing Shopify Retention Agencies in the space, and the brands we work with love us for it. Our team is small, sharp, and obsessed with turning one-time buyers into loyal customers - and we're looking for someone who shares that obsession.
We're remote-first and open to candidates from any location. The only thing we ask is an overlap of around 5 hours with CET working hours, so we can collaborate closely as a team while still giving everyone the flexibility to work where and how they do their best work.
Your mission: Turn every brand in your portfolio into a retention success story by building strategies, flows, and campaigns that keep customers coming back and growing revenue along the way.
What you'll do:
* Own results & relationship for 4 Shopify brands doing over 5M/y
* Write your own copy and work with our strong design team to make it bang
* Grow our collective knowledge by sharing tools, frameworks and ways of thinking
What we're looking for (non negotiable):
* 2+ years hands-on Klaviyo experience
* Full funnel understanding, not just email metrics
* Strong relationship builder and proven client-facing experience
* Agency background or 8fig+ brand experience
What you'll get:
* Competitive base salary + performance-based variable
* Generous paid time off
* Fully remote - work from wherever you do your best work
* Clear growth path into Senior and Manager positions
* Access to all tools, data, courses and coaches you need for being successful
* Direct access to founders of the fastest growing e-commerce brands world wide
This is for you if:
* You're a freelancer/agency owner who wants more stability
* You hate how slow decision making is in your current role
* You're the only expert in your company and miss a team
This is not for you if:
* You're looking to get away by doing the bare minimum
* You need a lot of hand holding throughout the day
Speak soon ❤️ 🔥

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