Senior Quality Control Analyst

SPB Office | Full-time

Company Description

At Infobip we dream big. We value creativity, persistence and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 60+ offices on six continents, Infobip platform is used by almost 70% of the population, making it the largest network of its kind and the only full stack cloud communication platform (CPaaS) globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Join our development forces in deploying the code that powers the performance of the Infobip platform.

Job Description

Why is this role important at Infobip?

The Quality Chapter is included in the development of products from just an idea to the product ready for our customers. Quality Control Analysts are always thinking about risks and asking themselves what could go wrong with proposed changes to the product – and take/suggest preventive measures so such risks are mitigated. A critical point of view is a crucial part of this role, along with the ability to talk about issues in a clear and diplomatic way.

What will you get to do?

As a Quality Control Analyst, you will be included in one product area and collaborate with different roles included in crafting our products. In early stages of product development, you will gain insight into planned initiatives and requirements, and will be responsible for providing clear feedback on risks threatening the product and defining a testing strategy. During development, you will continuously work with engineers as the product is forming and provide a clear feedback on the implementation and its state. You will be a member of the Quality Chapter, an international organization assembled from testing specialists like yourself, focused on assessing the quality of the entire client-facing product catalog.

You will:

Test product ideas before starting implementation (point out unclarities in requirements, test the design prototype)
Understand the impact a new requirement (or any change) can have on the current system (matrix of services and dependencies, identifying critical paths)
Define quality criteria for the product and identify risks threatening them
Apply testing practices for a particular context
Test implementation and report on the product and testing state
Prioritize and report issues with clear „steps to reproduce“ and expected behavior
Discuss improvements of a product with a clear business/user value proposition
Monitor and interpret product analytics data
Closely collaborate with different roles such as Product Manager, Product Designer, UX Researcher, Software Engineer, Test Automation Engineer, Site Reliability Engineer, etc.

Qualifications

Required qualifications:

You have worked in software testing role for several years and you have a great interest in the field
You are familiar with test strategy and a risk-based approach to testing
You are a self-driven critical thinker, responsible in your job and eager to learn
You are fluent in English language, both written and spoken
You have great communication skills, enabling you to express yourself concisely and clearly, with diplomatic approach (and taking care about escalation process)
You have an eye for details, easily spotting inconsistencies and issues
You can isolate the issue and provide the shortest steps to reproduce
You can interpret application/service logs
You are genuinely curious about how things work, always looking to improve testing practices and the development process in general
You like to take proactive ownership of testing initiatives and see them through to completion

Additional Information

Why you should consider this opportunity:

Professional Development – Take ownership of the in-house products at the d’s leading company in the niche, with your dedicated development team
Global products – Our products reach half of the world’s population
Awesome clients – We serve and partner with the majority of the leading banks, mobile operators, social networks, OTTs, brands, and many more
Great environment – Team spirit, passion, creativity, and persistence are the drivers of our company
Benefits & compensation – Individual educational budget which covers expenses for conferences, online courses, professional certifications; voluntary medical insurance of premium quality; English classes in the office; flexible working hours, opportunity to work from home up to 5 days per month, the internal conference for developers which brings together 7 development centers in thermal resort

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