Senior Knowledge Management Support Specialist
Digital nomads. Work from anywhereCompany: EPAM Systems
We are seeking a Senior Knowledge Management Support Specialist to join our team. In this role, you will be responsible for maintaining and enhancing our knowledge base, collaborating with support teams to refine processes, and mentoring junior team members. The ideal candidate will bring strong analytical skills, attention to detail, and a proactive approach to knowledge management.
Unlock the potential of remote work in Kazakhstan, giving you the flexibility to work from home or access our offices in Astana, Almaty or Karaganda.
Responsibilities
* Create, review, update, and archive knowledge base articles
* Identify and resolve inconsistencies in instructions and processes
* Work proactively on enhancements and updates to existing documentation
* Communicate with L2/L3 support teams to implement new processes and address technical issues
* Refine and improve existing workflows in collaboration with support teams
* Participate in knowledge assessments for operators
* Provide mentorship and guidance to junior team members
Requirements
* 3+ years of experience in support, knowledge management, or technical writing
* Strong communication and analytical skills
* Capability to structure and manage high volumes of information
* Proficiency in problem-solving, troubleshooting, and multitasking
* Detail-oriented, organized, and collaborative team player mindset
* B2+ level proficiency in both English and Russian
* Flexibility to work full-time, 9x5 (Monday-Friday, 9:00 AM - 6:00 PM in the employee's local time zone), with temporary adjustments for client onboarding as needed
We offer
* We connect like-minded people:
* Delivering innovative solutions to industry leaders, making a global impact
* Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
* Opportunity to work abroad for up to two months per year
* Relocation opportunities within our offices in 55+ countries
* Corporate and social events
* We invest in your growth:
* Leadership development, career advising, soft skills and well-being programs
* Certifications, including GCP, Azure and AWS
* Unlimited access to EPAM's internal learning database
* Free English classes with certified teachers
* Discounts in local language schools, including online courses for the Kazakh language
* We cover it all:
* Participation in the Employee Stock Purchase Plan
* Monetary bonuses for engaging in the referral program
* Medical & family care package
* Six trust days per year (sick leave without a medical certificate)
* Coverage of psychology sessions of your choice
* Benefits package (sports activities, a variety of stores and services)
* Housing support program: preferential mortgage access via Otbasy Bank partnership
EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.