Senior Dynamics CRM Functional Consultant

Company: EPAM Systems

EPAM is expanding its Microsoft Business Applications team, and we’re looking for an experienced Consultant to handle client communication, gather requirements and co-design solutions on Microsoft Dynamics 365 CRM, Power Platform and Copilot Studio. You’ll work with distributed teams, contribute to client management and solution implementation to help deliver measurable value to global enterprise clients.
Unlock the potential of remote work in Kazakhstan, giving you the flexibility to work from home or access our offices in Astana, Almaty or Karaganda.
Responsibilities
* Analyze business requirements and translate them into functional specifications
* Configure Microsoft Dynamics CRM to align with client needs and business processes
* Enhance existing CRM AI/Copilots capabilities
* Collaborate with technical teams to ensure integration of solutions
* Engage with clients to gather feedback and set clear expectations
* Perform impact analysis and highlight changes to business processes
* Facilitate communication between stakeholders and technical teams
* Manage CRM-related projects from initiation through completion
* Conduct extra activities like testing, user training and managing project documentation
* Support the adoption of Agile practices within the team
* Provide guidance to teams on CRM best practices
Requirements
* 3+ years of experience as a Consultant in the IT industry
* Expertise in MS Dynamics 365 CRM configuration and familiarity with out-of-the-box functionality
* Knowledge of MS Power Apps, MS Copilot Studio and Power Automate including application lifecycle management
* Strong understanding of GenAI and LLM fundamentals
* Ability to work within agile teams or independently
* Understanding of application programming, QA, database systems and system design concepts
* Strong communication, presentation and negotiation skills with the ability to engage technical and non-technical stakeholders
* Proficiency in managing customer expectations, performing impact analysis and handling critical issues
* Analytical mindset with a bias toward action and the ability to manage ambiguity in dynamic environments
* Advanced level of spoken English
* Work effectively both independently and within collaborative teams
Nice to have
* Knowledge of Power Portals and Power BI
* Familiarity with the Microsoft Dynamics 365 ERP system
* Experience in Data Analysis
* Experience in business domains like insurance, healthcare or financial services
We offer
* We connect like-minded people:
* Delivering innovative solutions to industry leaders, making a global impact
* Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
* Opportunity to work abroad for up to two months per year
* Relocation opportunities within our offices in 55+ countries
* Corporate and social events
* We invest in your growth:
* Leadership development, career advising, soft skills and well-being programs
* Certifications, including GCP, Azure and AWS
* Unlimited access to EPAM's internal learning database
* Free English classes with certified teachers
* Discounts in local language schools, including online courses for the Kazakh language
* We cover it all:
* Participation in the Employee Stock Purchase Plan
* Monetary bonuses for engaging in the referral program
* Medical & family care package
* Six trust days per year (sick leave without a medical certificate)
* Coverage of psychology sessions of your choice
* Benefits package (sports activities, a variety of stores and services)
* Housing support program: preferential mortgage access via Otbasy Bank partnership
EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.

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