Senior Community Manager
Remote | full time
Remote work, comfortable start of work with orientation according to your time zone
Responsibilities
• Lead the strategic planning and project management for the community and social media strategies
• Ensure the production of community assets - in collaboration with the development teams - such as videos, articles, livestreams, interviews, etc
• Engage directly with fans on social media, keeping them motivated and engaged daily
• Foster and maintain a safe and welcoming environment for a game community
• Post, update, monitor, and engage with forums on multiple platforms, including emails, Telegram, Discord, Twitter, Instagram, Facebook, Medium, Reddit amongst others
• Manage, and support a team of Discord volunteer moderators
• Utilize platform and audience data to continually optimize how we can successfully engage our community
• Stay up to date on the latest social media/Discord trends, features, and topics of conversation
• Conduct surveys, research, and feedback from the community on issues and trends affecting the player experience
• Manage relationships with journalists, content creators, influencers and key stakeholders
• Create external facing communications and press releases
• Oversee regular media relations activities including media and influencer outreach, collection and analysis of press coverage
• Maintain a positive community presence and reputation
Qualifications
• C1 - C2 English
• A minimum of 3 years professional experience managing online communities and developing strategic plans in the video game industry
• Great communicator with strong interpersonal skills
• Extensive knowledge and experience in social media platforms (Discord, Reddit, Twitter, Telegram,etc.)
• Energized by being an official spokesperson, enjoy public speaking, and are a natural storyteller
• Proficiency with email marketing tools (e.g. Aweber) and social media scheduling tools
• Writing skills: you need to have a passion and flair for chatting with community members, as well as writing professionally to the press, influencers, and in social media
• A high level of maturity, a strong work ethic and a professional attitude
• Worked on at least one game launch in a Community Manager capacity
Pluses
• Experience with digital asset creation (video, photo, podcasts, etc.)
• Ability to conduct presentations and appear in front of the camera
• Spoken Russian
➡️ @andreygustomesov
