Senior Community Engagement & Sales Manager

Company: Nexuspoint

Senior Community Engagement & Sales Manager
At NexusPoint, we connect businesses with high-performing remote professionals who drive efficiency, structure, and growth. We specialize in building reliable operational support systems by placing skilled team members who can take ownership of key functions, streamline workflows, and help businesses scale with confidence.
Primary Goal
We're hiring a personable, proactive Senior Community Engagement & Sales Manager who can close. This role owns the direct messages (DMs) across our social platforms - and the DMs are where the sales happen.
There are no outbound sales calls in this role. The DM is the sales floor. You are the first point of contact for prospective customers, and you carry the conversation the whole way - from first hello to enrolled customer. That means your job is equal parts building genuine rapport and confidently guiding a conversation to a decision. To be clear about what we're not asking for: pressure, scripts, or aggressive tactics. We're looking for someone who sells the way the best conversations already work - warm, curious, direct, and genuinely useful. You earn trust, ask the questions that surface what someone actually needs, and help them take the next step.
This role is measured on conversion. Your KPIs are tied to sales - qualified conversations, offers presented, and customers closed - so you should be someone who likes owning a number and watching it move.
Initially the role focuses on DM management and closing. Over time it may expand into public comment responses while representing the founder's voice and brand.
Key Responsibilities
Sales & Conversion — the core of the role
● Own the DMs as the primary sales channel; carry conversations from first contact all the way through to a closed sale.
● Recognize buying signals and know how to move a warm conversation toward a decision — without pressure.
● Ask sharp, consultative questions that surface a prospect's real goals, hesitations, and readiness to buy.
● Match each person to the right offer, program, or resource based on where they actually are — and ask for the sale.
● Handle objections with empathy and confidence; keep momentum without ever sounding pushy or scripted.
● Hit and exceed conversion and revenue targets; track your own pipeline and follow up persistently.
● Escalate higher-intent or complex leads to the right team member when a conversation calls for it.
● Capture and organize screenshots and document key conversations, objections, and wins.
● Document leads and where they're at in the sales pipeline
Community Engagement & Relationship Building
● Monitor and respond promptly to DMs and interactions across all platforms.
● Build genuine, personalized relationships with followers, customers, and community members — the trust you build is what makes the close feel natural rather than forced.
● Foster a warm, welcoming, and positive community that reflects the brand's voice and values.
● Answer questions about programs, products, offers, and resources accurately and professionally.
● Facilitate discussions and keep the community engaged and active.
● Represent the founder and brand voice consistently across every touchpoint — from DMs today to public comments as the role evolves.
Insight & Documentation
● Surface recurring questions, objections, trends, and feedback that can sharpen our offers and messaging.
● Capture customer insights, testimonials, and opportunities worth acting on.
● Use sound judgment on what to handle independently and what to escalate.
Experience
● Proven sales experience in a conversational or DM-based setting — you've actually closed business through chat, not just answered questions. Experience inside creator-led, coaching, or info-product businesses is a strong plus.
● Demonstrated ability to nurture leads and move people to a buying decision through conversation, not pressure.
● A track record of hitting sales targets and genuine comfort being measured against a number.
● Exceptional written English — excellent grammar, attention to detail, and a natural, human voice. ● High emotional intelligence; warmth, empathy, and professionalism in every message.
● Strong judgment and problem-solving — you know when to close, when to nurture, and when to escalate.
● Highly organized; able to manage many conversations at once without dropping threads.
● Self-motivated, proactive, and effective working independently in a fully remote environment.
● Fluent with social platforms and messaging/DM tools.
Ideal Candidate Traits
● A natural closer who never sounds like one — persuasive through genuine, consultative conversation.
● Builds real relationships and creates customer experiences people remember.
● Communicates authentically; never scripted, never "salesy."
● Confidently guides prospects to a decision while staying helpful and human.
● Responsive, detail-oriented, and proud to represent a brand with care.
● Thrives in a fast-paced, community-driven environment, genuinely likes helping people through conversation — and likes winning.

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