Senior Business Operations & Data Analyst

Company: Bookmap

We are seeking a highly experienced analytical and strategic Business Operations & Data Analyst to join our team. This role is pivotal in driving data-informed decision-making across the organization, partnering closely with Finance, Product, Marketing, and Executive Leadership. The successful candidate will own the BI roadmap, company-wide business metric definitions, dashboard strategy, reporting quality, and executive-level insight generation.
The ideal candidate brings deep experience in high-tech B2C and SaaS environments, with a strong grasp of core subscription metrics and business models.
Key Responsibilities
* Strategic Analysis & Insight Generation
* Identify trends, anomalies, and hidden opportunities within complex datasets, proactively surfacing insights to senior leadership.
* Conduct deep-dive analyses on key strategic topics including pricing, retention, growth, and unit economics.
* Translate ambiguous business questions into structured analytical frameworks and actionable outputs.
* Executive Communication & Storytelling
* Synthesize complex data into clear, compelling narratives tailored for executive and cross-functional audiences.
* Prepare and deliver high-impact presentations and reports to support decision-making at the C level management.
* Act as a trusted advisor by providing data-backed recommendations that influence company strategy.
* Business Performance & Metrics Ownership
* Own the definition, documentation, and governance of key business metrics, ensuring consistency across dashboards, reports, and executive presentations
* Establish a single source of truth for company
* Key SaaS and B2C KPIs, including ARR Churn, LTV, CAC, NRR
* Drive a deep understanding of customer behavior, lifecycle, and funnel performance across B2C workflows.
* Data Infrastructure & Business operations Leadership
* Own business logic, semantic definitions, reporting models, and dashboard-ready data requirements, while partnering with BI developers/data engineers on DWH structure, integrations, pipelines, and technical implementation. Champion best practices in data governance, accuracy, and consistency.
* Automation & Innovation
* Own the BI dashboard portfolio: define priorities, improve usability, retire outdated reports, and ensure dashboards answer real business questions 
* Identify opportunities to automate reporting and analytical processes, improving efficiency and scalability.
* Leverage modern tools and AI-driven approaches to enhance analytics capabilities and decision-making.
Requirements
* 7+ years of experience in Business Operations, Data Analytics, or similar roles within a high-tech, B2C and/or SaaS environment.
* Strong understanding of subscription-based business models and core SaaS metrics
* Proven ability to conduct end-to-end analyses, from problem framing to delivering executive-ready insights.
* Expertise in BI tools (Looker preferred; Tableau or similar platforms required).
* Advanced proficiency in SQL and data modeling; experience with modern data stacks is a plus.
* Demonstrated ability to translate complex data into clear business insights and influence stakeholders.
* Knowledge and experience with Trading/Fintech environments and applications is an advantage  
* Experience leading a BI, analytics, or data team, including prioritization, stakeholder management, and quality ownership  is a strong advantage.
* Experience driving process automation; exposure to AI tools and workflows is a strong advantage.
* Strong attention to detail and a consistently high bar for accuracy and quality.
* Professional-level English (written and verbal) is required.
What We Offer
* Fully remote work environment
* Paid annual leave and sick leave
* Equipment and software reimbursement, with flexible options to suit your needs
* Opportunities for professional development, including language courses and training programs
* A collaborative, international team and a supportive work culture

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