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What Skills are Taught in Executive Secretary Training Programs?

Executive secretaries are among those who provide administrative support to the various levels of business and organizational management. Individuals who possess strong communication, mathematics and business skills are in demand for this type of employment. This article provides an account of these skills.
Executive secretaries often work closely with the executives whom they support. According to the U.S. Bureau of Labor Statistics, executive secretaries deal with information management tasks, such as scheduling conference calls and reviewing memos ( www.bls.gov ). The extent and complexity of their duties can depend on a number of factors, including:

Source: U.S. Bureau of Labor Statistics

Training programs for executive secretaries emphasize various skills, including keyboarding, speedwriting and dictation. Many training programs also include classes to develop the following basic skills:

Executive secretaries in the United States need strong reading, writing and speaking skills. Associate's degree programs incorporate courses in English composition and speech. Students can further enhance their credentials by taking foreign language courses. In addition, communication skills in the following technologies are highly valuable:

Executive secretaries are frequently required to train and supervise others. They may even be in charge of hiring, assigning and evaluating office personnel. Training programs might therefore include coursework in:

Mathematical competency is an essential skill for executive secretaries. Coursework may include business math and algebra. Other mathematical subjects may include:

Many secretarial positions may be secured with a certificate or an associate degree; however, it's becoming more common for high-level executive secretarial positions to demand a bachelor's degree.
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Office manager, paralegal, human resources manager
Certified Administrative Professional (CAP) certification available
$63,110 ( for executive secretaries and executive administrative assistants )
9% decline ( for secretaries and administrative assistants )

In this General Secretary course, you will learn the foundational skills that all secretaries should have when they are sitting behind a desk.

Better to Have Training or Experience?
Courses Frequently Bought Together:
A person who is unsure about the idea of a general secretary may find it easier to learn about the different kinds of administrative positions in order to appreciate the differences.
Being a general secretary can open up employment doors in the future, often at the same company.

Lesson 1: What a General Secretary Is

For the person who is unsure about the idea of a general secretary, you may find it easier to learn what the different kinds of administrative positions are, so you can appreciate the differences.

Additional lesson topics: General Secretary Duties; Secretaries

11 Total Points

Lesson 1 Video

Lesson discussions: Reasons for Taking this Course

Complete Assignment: An Introduction

Assessment: Lesson 1: What a General Secretary Is

The type of secretary is more than just a title at many organizations. Often, it is also a way to differentiate who you are and what you can do for a person who walks into the door of the office.

Additional lesson topics: Secretaries and Administrative Assistants; Secretary vs. Administrative Assistant

11 Total Points

Lesson 2 Video

Lesson discussions: Secretaries

Complete: Lesson 2 Assignment

Assessment: Lesson 2: Types of Secretaries

Lesson 3: Reception: Phones and Visitors

Unfortunately, we have all had an experience in a reception area at an organization that made us feel less than welcome.

Additional lesson topics: Business Reception Etiquette; Business Etiquette: Greetings

10 Total Points

Lesson 3 Video

Assessment: Lesson 3: Reception - phones/visitors

As the general secretary, one of the biggest tasks you will need to complete is the office schedule.

Additional lesson topics: Items and issues to Know

10 Total Points

Lesson 4 Video

Assessment: Lesson 4 : Scheduling

One of the most time-consuming things that a person may need to handle as a professional is a trip.

Additional lesson topics: Making Travel Arrangments; Travel Requirements

10 Total Points

Lesson 5 Video

Assessment: Lesson 5: Travel Arrangements

It is hard to make it through any day of work without having to access some form of word processing.

Additional lesson topics: Word Processing Tricks

10 Total Points

Lesson 6 Video

Assessment: Lesson 6 : Word Processing

During the course of being a general secretary, you will begin to have files that need to be managed in some way.

Additional lesson topics: Arranging a Paper Filing System; Organize an Electronic File System

12 Total Points

Lesson 7 Video

Lesson discussions: Filing Systems

Complete: Lesson 7 Assignment

Assessment: Lesson 7 : File System Management

A general secretary will have a lot of information on his or her desk at any given time.

9 Total Points

Lesson 8 Video

Assessment: Lesson 8 : Spreadsheets

Communicating with others as a secretary moves beyond simply answering telephones and greeting visitors that come in the door.

Additional lesson topics: 12 Secrets of Effective Business Communication; Several Cs of Communication

12 Total Points

Lesson 9 Video

Complete: Lesson 9 Assignments

Assessment: Lesson 9 : Correspondence

For many, the idea of a secretary might include the idea of someone taking down notes as a boss or other management person talks.

Additional lesson topics: Dictation Tips

10 Total Points

Lesson 10 Video

Assessment: Lesson 10 : Dictation

When working in a secretarial role, you will need to utilize office equipment in order to complete your tasks.

12 Total Points

Lesson 11 Video

Complete: Lesson 11 Assignment

Assessment: Lesson 11 : Office Equipment

Lesson 12 : Effective Communication Skills

As a secretary, one of your key roles is to communication information. No matter what you are trying to do, you need to remember that this, above all else, is what will help you succeed.

Additional lesson topics: How to Improve Your Communication; Several Tips for Better Business Writing

10 Total Points

Lesson 12 Video

Assessment: Lesson 12 : Effective Communication Skills

One of the things you will notice as a general secretary is that you have days that seem to be packed with duties, while other days you don't have as much to do.

Additional lesson topics: 5 Time Management Tips; Time Management

10 Total Points

Lesson 13 Video

Lesson discussions: Time Management

Assessment: Lesson 13 : Time Management

Lesson 14: Handling Difficult Situations

Because you are on the front lines as a secretary, it is helpful to have a primer on how to handle difficult situations.

Additional lesson topics: How to Respond to Angry Customers; Problems and Solutions

12 Total Points

Lesson 14 Video

Complete: Lesson 14 Assignment

Assessment: Lesson 14 : Handling Difficult Situations

Lesson 15 : Better to Have Training or Experience?

As you have moved through this course, you have learned more about how to become a better secretary.

Additional lesson topics: Becoming a Legal Secretary; Becoming a Secretary

8 Total Points

Lesson 15 Video

Assessment: Lesson 15 : Better to Have Training or Experience?

Learning the basic skills of being a secretary helps put you ahead of the rest of the applicants in the job market.

74 Total Points

Lesson 16 Video

Lesson discussions: Let us know what you think of this course; Program Evaluation Follow-up Survey (End of Course); Course Comments

Complete: Lesson 16 Assignment

Assessment: The Final Exam

By successfully completing this course, students will be able to:

Define what a general secretary is, what types of secretaries there are, and what the job role entails
Summarize reception techniques.
Describe scheduling techniques.
Summarize the process of making travel arrangements.
Demonstrate word processing tecnhniques.
Describe how to create, manage, and maintain file system management.
Demonstrate spreadsheet knowledge and use in the role of a secretary.
Summarize correspondence and dictation requirements of a secretary.
Summarize office equipment a secretary will need to be familiar with.
Summarize effective communication and time management skills to be an effective secretary.

Demonstrate mastery of lesson content at levels of 70% or higher.

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Course Title:
General Secretary 101

Lessons Rating:
4.3 / 5 Stars
(4,726 votes)

Languages:
English - United States, Canada and other English speaking countries
Availability:
This course is online and available in all 50 states including: California, Florida, Georgia, Illinois, New York, Pennsylvania, Ohio, Texas, and Washington.
Course Type:
Self-Paced, Online Class
CEU Value:
0.8 IACET CEUs ( Continuing Education Units )
CE Accreditation:
Universal Class, Inc. has been accredited as an Authorized Provider by the International Association for Continuing Education and Training (IACET) .
Grading Policy:
Earn a final grade of 70% or higher to receive an online/downloadable CEU Certification documenting CEUs earned.
Assessment Method:
Lesson assignments and review exams
Course Fee:
$75.00 U.S. dollars

One Course
No Certificate / No CEUs
Billed once

Includes all 600+ courses

$29.00 / each consecutive month thereafter
Billed monthly

Includes all 600+ courses

"The course was presented very well and complete, the instructor was very positive with her prompt feedback." -- Debbie B.

"i am very pleased with this course and it was very helpful for me, thank you." -- Natalia S.

"The instructor was great!" -- Candice P.

"I liked all of it." -- Sara A.

"Assignments were challenging and not boring." -- Janet W.

"Pointers on how to receive and greet customers in person and on the phone were among the most useful parts of this course for me." -- Lianna S.

"Very easy instructions!" -- Linda W.

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If you've been thinking about becoming a secretary, you should know that times have changed. While the computer has replaced the typewriter, the secretary is still an important part of the office setting.
In this General Secretary course, you will learn the foundational skills that all secretaries should have when they are sitting behind a desk.
With these lessons, you will learn more about how to be an effective secretary both in your current role, as well as in future roles.
Each lesson provides detailed information that can be used in modern office settings today. Since each lesson builds on the lesson before it, you will begin to learn how to not only provide administrative support, but also how to be a valuable part of an office setting.
Today, secretaries are more than just the ones that handle basic tasks. They also provide the first impression for clients and customers. By offering high-level skills, you can reach out to visitors, customers, and clients, allowing them to see your company as being the one they should choose for their needs.
A secretary is the one that opens the door to presenting a solid reputation for their company. With this General Secretary Course, you will gain the skills to succeed, no matter what industry you choose.
As with every job, you might find different titles for the role of a secretary, and with good reason. Because different companies need different kinds of administrative support, the staff is named accordingly.
Some of the most common administrative titles include:
These roles might have similar job duties associated with them, as well as more market-specific duties; i.e., medical record filing for those who are in a health care-related field.
The key differences in the roles above include the idea that the executive assistant can also be a manager of sorts in the office. This assistant might have supervisory tasks to complete, but this can also be possible for any other titles.
In addition, the legal secretary and assistant will be focused on legal tasks, such as going to court or traveling to find certain documents or evidence for lawyers.
When you are hired in as a general secretary, it can help to get a complete list of the tasks you will complete, as this will determine the type of role you might have in your company.
Where General Secretaries Are Valuable
Indeed, it is no surprise to people that a general secretary is someone who can add value to a company. Because the upper management and other key members of the company may have more tasks to accomplish, they need someone else to handle the basic tasks.
There are a number of industries in which a general secretary will find himself or herself valuable.
Of course, this is a small sampling of places where secretaries can find work that allows them to be helpful and supportive in ways the company might not be able to handle on its own.
Indeed, it can be said that most companies could and do make use of secretaries in one way or another, no matter what title they give them.
That said, you might be concerned about the idea that a person might be "only" a secretary when she or he starts in that role and then becomes skilled in the role.
This is certainly not the only route a person with administrative skills and experience can take.
Instead, a general secretary might become an office manager, taking on more responsibility in an organization, or this person can also become a team leader.
When you are in the general secretary role, you are getting the experience of managing resources, while also being able to help out those who are in bigger roles that might need further assistance in the future.
That need may come with a shiny new job title.
In many companies, the general secretary role is the entry-level role, certainly, but it is also the foot in the door that outsiders may not be privy to.
The general secretary is highly valuable in today's market, even with the various kinds of titles that can be used.

This guide was written specifically for the A.A. Cleveland District Office service area. Our primary focus for this material is on the Secretary. For an in-depth overview of the Group and it's functions, please see " The A.A. Group ." For an overview of the Treasurer, please see " The A.A. Group Treasurer ."
The secretary should have a “reasonable period of sobriety,” which might mean two years in an area where A.A. is still young, four or five years in an older area. Some service in group or central office or general service is useful. So is some background in general office work — more and more, computer knowledge is helpful. An effective secretary needs to have a sense of order, and the ability to capture the essentials of what is happening at a meeting. The job is time-consuming and needs to be carried out on schedule, and the secretary needs to be sure that ample time is available.
Rotating positions is one of the most important principles in the structure and operation of a local group. When you find it is time to pass on this work of love to your successor, please inform the Cleveland District Office so we can update our mailing list, group information records etc., and so that we may welcome them.
Minutes They typically describe the events of the meeting, starting with a list of attendees, a statement of the issues considered by the participants, and related responses or decisions for the issues.
The Officers of an A.A. Group can consist of as little as 1-2 people. But, basically, you'll need:

Secretary
Treasurer
Coffee Maker
Literature Rep

You should absolutely know the format (designation / type) of the meeting you are secretary of. If you are unsure, look online or in the meeting schedule book . The format will be directly to the right of the meeting name in abbreviation format.

Open (O) - Available to anyone interested in Alcoholics Anonymous’ program of recovery from alcoholism. Nonalcoholics may attend open meetings as observers. This meeting type usually features one member of the fellowship sh
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