Salesforce Business Analyst

Company: EPAM Systems

We are looking for a skilled Salesforce Business Analyst to join our team and drive the successful delivery of Salesforce-based solutions. The ideal candidate will bridge the gap between business needs and technical implementation, ensuring that Salesforce capabilities are leveraged effectively to meet organizational goals.
Unlock the potential of remote work in Kazakhstan, giving you the flexibility to work from home or access our offices in Astana, Almaty or Karaganda.
Responsibilities
* Gather and document business requirements from stakeholders across various departments
* Translate business needs into functional specifications for the Salesforce platform
* Collaborate with development teams to design and implement Salesforce Service Cloud and Sales Cloud solutions
* Conduct gap analysis between current business processes and desired Salesforce functionality
* Facilitate workshops and meetings with stakeholders to align on project scope and deliverables
* Support user acceptance testing and validate that solutions meet business requirements
* Create and maintain documentation, including process flows, user stories, and business cases
* Provide recommendations for process improvements leveraging Salesforce capabilities
* Act as a liaison between business users and technical teams throughout the project lifecycle
* Assist in the prioritization of the product backlog based on business value and impact
Requirements
* 3+ years of experience working within the Salesforce ecosystem
* Proficiency in Salesforce, Salesforce Service Cloud, and Salesforce Sales Cloud
* Background in business analysis within a Salesforce environment
* Understanding of the Salesforce platform and its core capabilities
* English proficiency at B2 level or higher
Nice to have
* Familiarity with Salesforce Financial Services Cloud
* Knowledge of Salesforce Agentforce
* Skills in Salesforce Marketing Cloud
We offer
* We connect like-minded people:
* Delivering innovative solutions to industry leaders, making a global impact
* Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
* Opportunity to work abroad for up to two months per year
* Relocation opportunities within our offices in 55+ countries
* Corporate and social events
* We invest in your growth:
* Leadership development, career advising, soft skills and well-being programs
* Certifications, including GCP, Azure and AWS
* Unlimited access to EPAM's internal learning database
* Free English classes with certified teachers
* Discounts in local language schools, including online courses for the Kazakh language
* We cover it all:
* Participation in the Employee Stock Purchase Plan
* Monetary bonuses for engaging in the referral program
* Medical & family care package
* Six trust days per year (sick leave without a medical certificate)
* Coverage of psychology sessions of your choice
* Benefits package (sports activities, a variety of stores and services)
* Housing support program: preferential mortgage access via Otbasy Bank partnership
EPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.

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