Salesforce Business Analyst

Company: SINARTECH

We are seeking a Salesforce Business Analyst to bridge the gap between business stakeholders and technical teams by gathering, analyzing, and documenting business requirements for Salesforce solutions. The ideal candidate has strong analytical skills, understands Salesforce capabilities, and can translate business needs into clear functional requirements while supporting successful project delivery.
Key Responsibilities
* Gather, analyze, and document business requirements through workshops, interviews, and stakeholder meetings.
* Translate business requirements into functional specifications, user stories, process flows, and acceptance criteria.
* Collaborate with Salesforce Developers, Solution Architects, QA Engineers, Product Owners, and Project Managers to deliver business solutions.
* Configure standard Salesforce functionality where appropriate (e.g., objects, fields, page layouts, record types, flows, reports, and dashboards).
* Identify opportunities to improve business processes using Salesforce best practices.
* Facilitate backlog grooming, sprint planning, and requirement clarification sessions.
* Support User Acceptance Testing (UAT), including preparing test scenarios and validating delivered functionality.
* Assist with change management, user training, and production support.
* Maintain project documentation, including business requirements documents (BRDs), functional specifications, and process maps.
* Ensure solutions align with business objectives and Salesforce platform capabilities.
Required Qualifications
* Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
* 3–5 years of experience as a Business Analyst, including 2+ years working with Salesforce.
* Strong understanding of Salesforce Sales Cloud and/or Service Cloud.
Experience writing:
* User Stories
* Business Requirements Documents (BRDs)
* Functional Specifications
* Acceptance Criteria
* Process Flows
* Experience facilitating workshops and stakeholder meetings.
* Familiarity with Agile/Scrum delivery methodologies.
* Strong analytical, communication, and problem-solving skills.

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