Sales Development Representative

Company: Palm Outsourcing

🗓️ Working Days and Hours: Monday to Friday, 9 AM - 6 PM (UK Hours); Potential for Flexible Hours
📍 Location: Remote/Online
💷 Salary Range: Attractive, Top-of-Market Salary (paid in GBP/USD)
At Palm Outsourcing, we don't just fill seats; we build elite teams. We continuously partner with top-tier clients looking for exceptional international talent.
Opportunity Overview
Our client is redefining AI-powered customer experience for highly regulated industries and is backed by substantial venture funding. Their platform combines Voice of Customer intelligence, AI agents, and support automation, serving global enterprise clients across fintech, healthcare, and high-tech sectors in the US and GCC markets.
Role Description
You'll identify and engage target accounts in high-tech, fintech, and enterprise companies with high support volumes across the US and GCC markets, using cold outreach across email, LinkedIn, and phone. You'll qualify inbound and self-sourced leads to build pipeline for the Account Executive team, consistently hitting monthly and quarterly targets. You'll research accounts to understand customer experience pain points and tailor messaging for VP and Director-level decision-makers. You'll also partner closely with Account Executives on handoffs and messaging.
Key Responsibilities
* Outbound Prospecting - Identify and engage target accounts in high-tech, fintech, and enterprise companies.
* Multi-Channel Outreach - Run strategic cold outreach via email, LinkedIn, and phone across US and GCC markets.
* Pipeline Generation - Qualify inbound and self-sourced leads to build opportunities for Account Executives.
* Target Achievement - Consistently meet or exceed monthly and quarterly pipeline generation targets.
* Market Research - Research target accounts to understand customer experience pain points and support volumes.
* Sales Collaboration - Partner with Account Executives on handoffs, account context, and messaging iteration.
Minimum Qualifications
* English Fluency - Fluent, excellent written and spoken English is mandatory for this role.
* SDR Experience - 2+ years of SDR or BDR experience in B2B SaaS.
* Pipeline Track Record - Proven track record of meeting or exceeding monthly and quarterly pipeline targets.
* Sales Qualification - Strong grasp of enterprise sales qualification frameworks and value proposition articulation.
* Communication Skills - Excellent written and verbal communication, with experience crafting personalised outreach.
* CRM Proficiency - Hands-on experience with CRM systems such as HubSpot and sales engagement platforms such as Apollo.
Bonus Qualifications
* Enterprise Sales Background - Experience selling into enterprise customer accounts.
* AI/CX Exposure - Background in AI or customer experience technology.
Benefits
* Top-of-the-market pay.
* Remote working.
* Potential for flexible hours.
* Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.
Ready to elevate?
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