Safety Operations Analyst

Company: inDrive

Department: Safety Operations
Location: Kazakhstan
Description
As a Safety Operations Analyst, you will drive key tactical initiatives to enhance safety for our users. This role requires a blend of project management, process mapping, continuous improvement, and stakeholder management to deliver high-impact results. You will lead safety-related projects, manage incident data, and collaborate with cross-functional teams to implement innovative solutions and improve overall user experience.
Key Responsibilities
* Proactively identify areas for improvement in safety operations and support experience through data analysis and stakeholder feedback.
* Track and analyze key performance indicators (KPIs) related to safety operations.
* Ensure that features, rules and processes are well-documented and easily accessible for internal and external stakeholders.
* Reports to the business related to Safety data.
* Lead initiatives to drive continuous improvement in incident response and prevention.
* Proposition of new solutions to improve internal systems and external product features.
* Work closely with product and business teams to test new features.
* Run manual processes to remove non compliant users from the platform.
* Identify and establish partnerships that can enhance safety metrics and overall user safety.
* Support stakeholders with topics related to safety in the region (PR, GR, Marketing, Business Development, Support, Product, etc.)
Skills, Knowledge & Expertise
* Proficiency in English
* Good knowledge of any SQL dialect for writing complex queries (preferably experience with BigQuery)
* Experience with data analysis
* Prior professional experience working with safety, anti-fraud, ops, and customer experience is strongly preferred
* Excellent knowledge of Excel
* Process standardization and continuous improvement
* Cross-functional teamwork/stakeholder management
Why join us
* Help us challenge injustice by creating fair choices for millions of people across 48 countries.
* Develop your professional skills with access to mentoring, career consulting, and learning programs.
* Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
* Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
* Work alongside people who take initiative, speak openly, and challenge themselves to grow.
* Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.

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