SVP of Infrastructure & Reliability

Company: IgniteTech

We're building an AI-native Infrastructure & Reliability organization where autonomous agents investigate incidents, generate RCAs, validate changes, and safely remediate production issues.
We're looking for an SVP of Infrastructure & Reliability to lead this transformation. You'll own platform reliability for enterprise customers while building the AI operating model that defines how modern infrastructure teams work.
What You'll Do
* Own uptime, reliability, MTTR, and customer experience across a large-scale SaaS platform.
* Lead a senior global team of Infrastructure, Platform, and Reliability engineers.
* Design and continuously improve AI agents for incident response, auto-remediation, change validation, and operational automation.
* Stay hands-on by writing code, improving AI agents, and leading major customer incidents.
* Partner directly with enterprise customers, engineering leadership, and the CEO during critical situations.
What We're Looking For
* 10+ years leading Infrastructure, Platform Engineering, DevOps, Cloud Operations, or Reliability organizations.
* 3+ years as an SVP, VP, or Head of Engineering.
* Proven experience operating enterprise SaaS platforms on AWS.
* Hands-on technical leader who still writes production code.
* Experience building or leading AI-powered operations, AIOps, or autonomous infrastructure.
* Daily user of modern AI engineering tools such as Claude Code, Cursor, or similar.
* Strong executive communication skills and advanced English.
Why Join Us
You'll help build one of the first AI-native Infrastructure & Reliability organizations at enterprise scale. Instead of managing growing operations teams, you'll create AI systems that eliminate operational work while improving reliability for some of the world's largest brands.
* Fully remote
* AI-first culture
* No limits on AI tooling
* Global team
* Enterprise scale

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