SAP AMS Consultant

Company: Extia

📣 Would you like to join a company that puts people at the heart of its concerns? We are waiting for you! Since 2007, Extia, an IT consulting company, has been offering a unique approach in its field by combining well-being at work and performance.
Our philosophy at Extia is “First who, then what", so let's go for it!
🚀First who?
* French-speaking, you have a professional level of French (B2/C1+) - mandatory and are comfortable communicating with French-speaking business stakeholders.
* SAP-oriented, you have hands-on experience with SAP S/4HANA and SAP AMS and enjoy troubleshooting and improving business-critical applications.
* Analytical, you are comfortable investigating incidents, identifying root causes, and solving complex functional and technical issues.
* Quality-oriented, you pay attention to testing, documentation, change management, and service quality.
* Collaborative, you work effectively with business users, IT teams, vendors, and international colleagues.
🌍 Fully remote
This is a 100% remote position, allowing you to work from anywhere in Romania.
🚀Then what?
We're looking for an SAP AMS Consultant to join a Level 2 Application Management Services team supporting a global ERP environment. You will investigate and resolve SAP incidents, configuration issues, and transactional failures while supporting application changes across key SAP business processes.
You will also contribute to the transition of SAP services from external providers to the in-house team and work closely with business stakeholders and global IT teams.
Responsibilities:
* Provide L2 SAP AMS support, investigating and resolving incidents, defects, configuration issues, and transactional failures.
* Analyze issues, identify root causes, and escalate complex technical problems to L3 teams when required.
* Support SAP S/4HANA application changes, enhancements, and catalogue requests.
* Perform unit testing, system integration testing, non-regression testing (NRT) and support UAT.
* Manage transport requests and post-deployment activities across SAP environments.
* Create and maintain functional specifications, test scripts, SOPs, and other technical documentation.
* Work with L1/L1.5 support teams on incident triage, escalation, and knowledge sharing.
* Manage and follow up on vendor/SAP support cases through resolution.
* Collaborate with Business Process Owners and Business Analysts to clarify requirements and deliver appropriate SAP solutions.
* Contribute to service improvements, knowledge sharing, and the transition of SAP services into the internal team.
Technical Requirements:
* Hands-on experience with SAP S/4HANA.
* Experience in SAP Application Management Services / L2 support.
* Strong understanding of SAP incident and problem management, troubleshooting, and root cause analysis.
* Experience with SAP configuration and functional enhancements.
* Practical experience with SAP testing: unit testing, integration testing, NRT, and UAT.
* Understanding of SAP transport management and deployment processes.
* Experience working with ITSM tools, preferably ServiceNow.
* Familiarity with ITIL principles.
* SAP S/4HANA certification is a plus.
Language Requirements:
* French: professional level (B2/C1+) - mandatory.
* English: good professional level.
Strong pluses:
* Experience supporting international SAP landscapes.
* Experience with SAP service transitions or migrations from external providers.
* Strong knowledge of SAP business processes and integration between SAP modules.
* Experience working with global Business Process Owners and key users.
🚀 Do you recognize yourself in the "Who" and represent the "What"? Apply and let's talk!

apply