SA ServiceM8 VA / Appointment Setter

Company: Remote Talent

Company Description
Remote Talent is an Australian-based virtual assistant and offshore staffing agency that helps businesses scale with high-quality, reliable talent from the Philippines and beyond. We specialise in sourcing, training, and managing dedicated VAs across admin, customer support, finance, marketing, and industry-specific roles including NDIS, healthcare, property, and trades.
About the Company
Our client is a fire protection business based in South Australia, providing fire safety and protection services to residential and commercial clients. They are seeking a proactive and experienced Virtual Assistant to support their day-to-day customer communications and appointment booking process.
About the Role
We are looking for a ServiceM8 VA / Appointment Setter to manage incoming customer enquiries, answer calls, respond to emails, qualify leads, and book appointments for the business.
The successful candidate will be responsible for identifying genuine customers who are ready to proceed, while filtering out enquiries from clients who may simply be comparing prices or shopping around.
This is a part-time role for approximately 15 hours per week.
Key Responsibilities
* Answer incoming phone calls and respond to customer enquiries
* Reply to emails and manage customer communications
* Screen and qualify potential customers
* Identify genuine clients and determine their level of interest and readiness to proceed
* Determine whether clients are actively shopping around or are ready to book a service
* Book and manage appointments using ServiceM8
* Follow up with leads and potential customers as required
* Maintain accurate customer and appointment records
* Assist with general administrative and customer service tasks
* Ensure all enquiries are handled professionally and efficiently
Requirements
* Previous experience using ServiceM8 is essential
* Experience in appointment setting, customer service, or lead qualification
* Strong phone and email communication skills
* Excellent English communication skills
* Ability to confidently qualify leads and ask the right questions
* Strong attention to detail and organisational skills
* Ability to work independently and manage multiple enquiries
* Experience supporting an Australian business is highly desirable
* Experience in the fire protection, trades, construction, or service industry is an advantage
Role Details
* Position: ServiceM8 VA / Appointment Setter
* Location: Remote
* Hours: Part-time, approximately 15 hours per week
* Market: South Australia
* Software: ServiceM8
* Industry: Fire Protection and Safety Services

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