Roadside Assistance Company of Iran (Emdad Khodro of Iran)

As part of a strategy to finish the after-sale services chain, Iran's Iran Khodro Industrial Group established the Emdad Khodro Company in late March 2000 as a subsidiary. Iran's Emdad Khodro must fulfil the ensuing requirements in order to be formed:

• A rise in the number of automobiles produced by Iran Khodro Industrial Group.امداد خودرو غرب تهران increasing the range and accessibility of products across the nation. lack of a facility to offer owners of Iran Khodro Industrial Group products coordinated, effective roadside assistance services.

• The need to take into account and satisfy the clients of Iran Khodro Industrial Group's growing post-sale service expectations and demands.

In March 2000, this company began operations with the main objective of providing mobile roadside assistance services to owners of Iran Khodro Company's cars that were less than ten years old, as there was no internal model for providing roadside assistance for automobiles in the nation at the time it was founded. As a result of a sharp increase in product development, an increase in distribution of those products, a rise in customer expectations, and the development of the company's operational and support processes in terms of hardware and software, Iran Khodro's organisational mission has expanded to include new services.

He elaborated on the reasons for the delivery delays for the TIBA and TIBA 2 models of cars, claiming that the delays happened to increase the calibre of the vehicles produced by this auto manufacturing company and boost customer satisfaction.

The SAIPA Auto Making Group's deputy chief executive officer emphasised that promoting the calibre of manufactured cars, gaining customer satisfaction, and obtaining necessary licences all contributed to a delay in the delivery of cars on schedule.