Rise Broadband Review- Plans, Pricing and Availability Compared - CNET

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Rise Broadband Review: Plans, Pricing and Availability Compared
Primarily a fixed wireless internet provider, Rise Broadband offers fiber internet in select areas. Either service is a great source of rural internet.

Article updated on July 22, 2024 at 7:24 AM PDT
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David Anders
CNET staff -- not advertisers, partners or business interests -- determine how we review the products and services we cover. If you buy through our links, we may get paid. David Anders Senior Writer David Anders is a senior writer for CNET covering broadband providers, smart home devices and security products. Prior to joining CNET, David built his industry expertise writing for the broadband marketplace Allconnect. In his 5 plus years covering broadband, David s work has been referenced by a variety of sources including ArcGIS, DIRECTV and more. David is from and currently resides in the Charlotte area with his wife, son and two cats. Expertise Broadband providers | Home internet | Security Cameras
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Or call: Or call to learn more: Rise Broadband Home Internet rating How we calculated our rating 6.5/10 CNET Score
We score internet providers for speed, value and customer care. Our data sources include the FCC, J.D. Power, The American Customer Satisfaction Index and extensive in-house research.
6.5 / 10 SCORE Speed
6.5/10 Value
6.5/10 Customer Care
6.5/10
Pros
Availability in rural areas with no direct cables to the home
Significantly higher data allowances than satellite
Advanced Wi-Fi equipment and service available
Growing fiber network
Cons

Max speeds of only 100Mbps in most areas

Line of sight to nearby wireless tower required

Possible service disruptions in bad weather
See more pros and cons
Best Rise Broadband internet plans Plan Monthly priceMax speedsFees and service details Rise 50 $55 50Mbps$10 equipment fee, $15 router rental (optional), no data caps or contracts Rise 100 $75 100Mbps$10 equipment fee, $15 router rental (optional), no data caps or contracts Rise 250 $95 250Mbps$10 equipment fee, $15 router rental (optional), no data caps or contractsFiber 250 $45 250Mbps$15 router rental (optional), no data caps or contractsFiber 500 $45 500Mbps$15 router rental (optional), no data caps or contractsFiber 1 Gig $65 1,000Mbps$15 router rental (optional), no data caps or contracts Show more (2 items)
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Rise Broadband speeds will vary by location and available connection type: fixed wireless or fiber. Fixed wireless makes up the vast majority of Rise Broadband s total coverage, offering speeds of 25 megabits per second up to 250Mbps in select areas. According to a Rise Broadband spokesperson, the provider has around 43,000 existing connected customers that are capable of getting 100Mbps speeds. Similarly, pricing on Rise Broadband plans will vary by location and connection type. Fixed wireless is more expensive compared to the fiber service, but is still likely to be cheaper and faster than most rural internet options. What else should you know about Rise Broadband before signing up? Read on for our full review, including what to expect on your bill and how the ISP compares to other internet providers. Locating local internet providers Rise Broadband internet reviewUnless you re eligible for fiber service, Rise Broadband won t blow you away with or , but you may find the Wi-Fi service and low latency impressive. Depending on where you live, Rise Broadband could easily be the best choice for speed and overall value.Suppose satellite and are your only other options. In that case, I d most likely prefer Rise Broadband due to its pricing, comparatively faster speeds and higher data allowances, although DSL may be the cheaper, faster option in some areas. Locating local internet providers On the other hand, if or is available, I would look to those providers first before considering Rise Broadband. Rise Broadband does have a capable of delivering gig speeds. Take our quiz
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Rise Broadband pricing, equipment and fees A starting monthly price of $55 for speeds up to 50Mbps -- with a above $1 -- is high compared to most ISPs, but it s not bad for rural internet. Faster plans, 100Mbps starting at $75 and 250Mbps at $95, are an even better value. After the first year, your bill may increase by around $10. Rise s introductory rates vary by location, so the exact jump might to standard pricing be more or less than that. Still, the increases are smaller than you ll see with many other providers. Hughesnet and Viasat rates may increase by $25 or more after the first year. Rise Broadband equipment rental and installationFixed wireless service comes with a $10 equipment rental fee for the receiver antenna and modem, but the fee may be waived in select areas. Fiber service does not have the same fee since an antenna is not required. Either way, if you want Wi-Fi, you ll have to pay an additional fee to rent a router. Rise BroadbandRenting your Wi-Fi router (currently a Deco X21 setup) will cost you $15 per month, plus $5 for each Deco pod you want to add to your network for better whole-home coverage. It s an added expense, but you may find it to be well worth it, particularly if you re interested in trying out a .One Deco X21 should be enough for small homes and apartments, but you might want to try adding a second or third device as an extender if the primary signal isn t reaching far enough into your home. A Rise Broadband technician will install and configure your router(s) during the initial installation, even if you supply your own, which is nice. That means if you provide your own, you ll need the router you intend to use at the time of installation. Rise Broadband s installation fee for new service is steep at $150, but that fee is often waived when you sign up. Data caps and contractsMost Rise Broadband plans come with unlimited data, others have a cap, typically around 250GB. That s a decent amount of data, but you ll want to be mindful of your usage as the average household often uses more than that each month.Exceeding your monthly data cap will result in a $15 charge for each 10GB block required to accommodate your overage. That s higher than most other ISPs charge for data overages, so be sure to keep an eye on your usage if you have a cap with Rise Broadband. It is pretty simple to online, and the company will send you a notification each time it charges an overage fee. As for contracts, Rise Broadband is primarily a month-to-month service, so you shouldn t have to worry about early termination fees or that senseless upgrade fee. Some locations and promotions may require a contract (with ETFs up to $125 on one-year contracts and up to $250 on two-year agreements), so be sure to ask if your service comes with one when signing up. Rise Broadband s fixed wireless coverage (pink) is far greater than its fiber availability (purple). FCCRise Broadband availabilityRise Broadband is available in 16 states with rural parts of Colorado, Illinois, Iowa, Nebraska, Texas and southern Wisconsin seeing the greatest coverage. Availability, and the speeds you can get, depend on your home s proximity to a local signal tower. To be eligible for service, your home will need a direct line of sight to the tower.The fiber side of Rise Broadband is currently available in the Decatur and Springfield areas of Illinois, parts of East Bernard, Ferris, Lubbock and Wallis in Texas, and around Webb City and Carthage in Missouri. That s more locations than just a year or two ago, and fiber expansion continues to grow.How does Rise Broadband internet compare?Rise Broadband has greater availability and faster speeds than many fixed wireless providers, although pricing may be higher, especially when considering the added fees. It s not likely that you ll have the choice of Rise Broadband and other fixed wireless providers, so let s compare Rise to other common rural internet options. Rise Broadband vs. satellite internet If your internet connection comes down to Rise Broadband and satellite from either or , Rise Broadband will be the better value. Compared to satellite internet, Rise Broadband comes with lower long-term pricing, latency low enough to support online gaming and much more data. Both are susceptible to service disruptions from rain, snow and even the wind, but fixed wireless connections pose less of a risk than satellite. This is because the signal has a shorter distance to travel and therefore is less likely to encounter bad weather along the way. Rise Broadband vs. 5G home internet Cellular internet providers, such as and , may be cheaper and faster than Rise Broadband in select areas. Verizon offers speeds between 300 and 940Mbps and unlimited data starting at $70 a month, but the service is not widely available in rural areas. T-Mobile offers a bit more coverage and also has a single, $50-a-month unlimited plan with max speeds ranging from 72 to 245Mbps. Rise Broadband vs. DSL internet DSL internet service, another popular choice for rural internet, can vary widely by provider and location. In some areas, DSL providers such as and can deliver speeds of 100Mbps for prices comparable to Rise Broadband. These speeds aren t typical with DSL, and many rural locations will only be eligible for . If that s the case in your area, you ll probably find Rise Broadband to be the better provider. Rise Broadband vs. cable and fiber Cable providers, including , and , are available in many Rise Broadband service areas. Some locations, such as Irving, Texas and Salt Lake City, may also have access to fiber-optic internet. Cable and fiber-optic services will almost always offer faster speeds than you can get with fixed wireless service from Rise Broadband. You re also likely to have more plan options and better reliability since you ll have a wired connection. In short, if cable internet or fiber-optic service is available, it s almost certainly going to be the better option. What do customers think of Rise Broadband? Customer satisfaction resources like The American Customer Satisfaction Index and J.D. Power do not include Rise Broadband in their reports, so official customer satisfaction indicators are scarce. Turning to the Better Business Bureau, Rise Broadband . Overall, the number of filed complaints is relatively low, with only 35 -- all closed -- over the last 12 months. Additionally, of the nearly 200 Rise Broadband customers who left a review, Rise Broadband received an average of 3.86 out of 5 stars, which is exceptionally high among internet service providers. Rise Broadband customer service When it comes to customer service, Rise Broadband is as accommodating as any provider. Its customer care line (844-816-9149) is not available on Sundays, it is open 9 a.m. to 8 p.m. ET Monday through Friday and 10 a.m. to 7 p.m. ET on Saturday. On the other hand, tech support (877-910-6207) is available seven days a week -- 7 a.m. to midnight ET, Monday through Friday and 9 a.m. to 10 p.m. ET on Saturday and Sunday. Rise Broadband is also one of the few providers , which can be convenient if you don t have a pressing concern and don t want to wait on hold. Other than email, there s no practical online customer or technical support available. There s no live online chat function on the Rise Broadband website, and there s little to no order on the , which could make it challenging to find the answers you need quickly. To sum it all up Rise Broadband is an excellent choice for rural internet service with 25, 50 and possibly even 100Mbps and 250Mbps, plans available in 16 states. Unlimited data options are available, too -- a rarity for rural internet -- but even if you don t choose an unlimited plan, the 250GB you get with the company s limited plans is enough for lots of online activity. Just try to avoid going over the data cap if you have one, as doing so will add to the monthly fees. Rise Broadband FAQs
What kind of internet is Rise Broadband?

Rise Broadband primarily uses fixed wireless that can connect households to broadband internet service without the use of cable or lines run directly to the home. Instead of running cables to the home, which can be costly, fixed wireless service sends internet signals wirelessly from a nearby radio tower to a small antenna mounted at the home. The delivery method is ideal for rural areas. Although it s probably not as fast as cable or fiber, Rise Broadband is likely to be faster than other popular rural internet options including satellite and DSL service. Latency is also considerably lower with Rise Broadband versus satellite internet due to the shorter distance fixed wireless signals travel to reach the home.Rise Broadband also offers a fiber internet service, though availability is much lower than its fixed wireless internet.
How fast is Rise Broadband?

Rise Broadband fixed wireless plans typically come with max download speeds of 25 to 250Mbps, although available speeds vary by address. Upload speeds are a bit slower, as is to be expected from a non-fiber connection, with Rise Broadband upload speeds of 10Mbps or higher available to only around 40% of coverage areas .The fiber side of Rise Broadband is capable of delivering much faster speeds, up to 1,000Mbps. Additionally, the speeds are symmetrical, meaning maximum upload and download speeds are the same.
Is Rise Broadband internet unlimited?

In most service areas, Rise Broadband fixed wireless plans are unlimited. Some plans may come with a monthly data allowance of 250GB and the option to upgrade to unlimited data for an added monthly cost.It s important to note that 250GB is a generous amount of data, especially considering the typical Rise Broadband speeds of 25, 50 and 100Mbps. It likely won t be easy to reach and exceed 250GB in a month with speeds of 25Mbps, but it is certainly possible in households that frequently stream TV or videos on social media. Keep an eye on your data cap, should you have one with Rise Broadband or another provider, as going over can result in added fees. If you re concerned about going over and getting hit with added fees, consider Rise Broadband s unlimited data plans.
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