Remote Dispatcher / Customer Support

Company: ELC Contractor

Company Description
ELC Contractor is a family-run, licensed C-10 electrical contractor serving San Bruno and the greater San Francisco Bay Area. We provide residential and commercial electrical services, including EV charger installation, electrical panel upgrades, troubleshooting, lighting installation, rewiring, and other electrical projects.
Position Overview
We are looking for a full-time Remote Dispatcher / Customer Support Specialist to join our team long-term.
This is a fully remote position with a regular schedule of Monday–Friday, 8:00 AM–6:00 PM Pacific Time. Small schedule adjustments may be discussed if necessary.
The dispatcher is responsible for handling incoming customer inquiries, scheduling appointments, coordinating technicians and projects, maintaining accurate information in our CRM, and following up with customers throughout the service process.
Main Responsibilities
• Respond to incoming calls, messages, and new leads from Google, Yelp, Thumbtack, and other sources
• Schedule customer appointments and coordinate technicians’ daily schedules
• Create and manage customers, jobs, estimates, and appointments in Housecall Pro
• Coordinate with technicians and the Permit Expeditor to schedule inspections, panel upgrades, and other larger projects
• Follow up with customers on estimates and scheduled projects
• Communicate with customers before and after appointments
• Monitor job and payment statuses and keep CRM information accurate and up to date
• Request customer reviews and follow up when appropriate
• Contact potential business partners and property management companies
• Follow company communication procedures and approved scripts
• Escalate unusual or complex situations when necessary
What We’re Looking For
• Strong spoken and written English communication skills
• Russian language proficiency
• Excellent customer service and communication skills
• Ability to stay organized and manage multiple tasks at the same time
• Reliable availability during scheduled Pacific Time working hours
• Comfortable working with CRM systems, messaging platforms, and online tools
• Responsible, proactive, and detail-oriented approach
• Previous experience in dispatching, customer support, scheduling, or a service business is preferred
• Experience working with U.S. customers or a U.S.-based service company is a plus
Training & Onboarding
The position begins with a two-week training and onboarding period. During this time, you will work alongside our current dispatcher, learn our systems and processes, and gradually take over the responsibilities of the primary dispatcher.
We are looking for someone interested in long-term cooperation and professional growth. ELC Contractor is continuing to expand, and we value teamwork, initiative, responsibility, and open communication.

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