Remo Door Cam Review

Remo Door Cam Review

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Remo+ DoorCam 2 Wireless Over-The-Door Smart Security Camera with...

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Customer reviews

Reviewed in the United States on December 20, 2020
Finally, a security camera for apartment dwellers. Easy, easy setup. Connect to WiFi & place it on top of your door. Not long ago, I purchased the first DoorCam, but could not get it to connect to my Wi-Fi. I’m so glad they decided to upgrade their device. The first week I had trouble with it performing sporadically but through customer support, I found that it was an issue with my RSSI numbers. This was a problem that had to get resolved through my Wi-Fi provider. Shout out to the Remo support team who responds to your emails within 24 hours.
1.0 out of 5 stars Hate it: Update: STILL HATE IT
Reviewed in the United States on October 28, 2020
Update: MORE FLAWS FOUND so here is a list after having it for a month : 1. The blue light signifies motion and people have entered my house intentionally and this thing does not record it!!! Multiple timeeeees. 2. It has poor image at times, so people are passing and you can't tell who. 3. I reported it to the tech team and they literally told me to just buy another one. 4. There's a delay when you do go to check motion, by the time it opens the person is gone. I WISH THERE WERE OTHER DOORCAM COMPANIES BECAUSE I WOULD GO WITH THEM INSTEAD OF THIS EXPENSIVE CRAP. I hate it so far. I got it today and it keeps losing connection. Every time I go to live mode it says check wifi connection and it's literally next to the wifi modem. So aggravating. I contacted the support team on this, if I don't get answers to fix this I need my money back.
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Update: MORE FLAWS FOUND so here is a list after having it for a month : 1. The blue light signifies motion and people have entered my house intentionally and this thing does not record it!!! Multiple timeeeees. 2. It has poor image at times, so people are passing and you can't tell who. 3. I reported it to the tech team and they literally told me to just buy another one. 4. There's a delay when you do go to check motion, by the time it opens the person is gone. I WISH THERE WERE OTHER DOORCAM COMPANIES BECAUSE I WOULD GO WITH THEM INSTEAD OF THIS EXPENSIVE CRAP. I hate it so far. I got it today and it keeps losing connection. Every time I go to live mode it says check wifi connection and it's literally next to the wifi modem. So aggravating. I contacted the support team on this, if I don't get answers to fix this I need my money back.

Although very convenient, since it doesn’t need need to be permanently wired, and can be easily moved to other locations... Only work in low resolution. Lot of distortion mist of the time. It Doesn’t work on Standard nor high resolution. Detects even squirrels motion, so is constantly ringing even though no one is at the door, and it doesn’t have the option to adjust to only detect closer distance. It doesn’t work properly on Standard, nor high quality setting, because of constant distortion on the videos. And low quality is very grainy, and I can’t see the details. So it doesn’t work for security since most of the videos are so distorted, I can’t actually see who is at the door. I have changed the antena to angles, but It it doesn’t seem to make any difference. Will try a couple of days more. If it doesn’t get better, I will return it.

If you read through the reviews you will find that a lot of people have had difficulty getting this camera to work reliably, and I was no exception. That being said, I have had mine for a few months now and have done quite a bit of troubleshooting on it. I have been successful getting this camera to work and I have two major tips for getting it working. Tip#1: Run it exclusively on batteries. For some reason it just doesn't work correctly from USB power. I have tried a half dozen different power supplies, being mindful of the power requirements stated by the manufacturer, but it just doesn't work correctly when powered from USB. I suggest getting some rechargeable D batteries and a battery charger so that you don't have to keep buying batteries. Just get enough so that you always have a freshly charged set of batteries ready to go. Tip#2: The network performance of this device is surprisingly slow. Slow enough that it can be a problem. I have some suspicions about why this is, but unfortunately it isn't something that can be managed from the camera's settings as none of it's settings has any significant effect on this. There is something you can do within the settings of your wifi access point to compensate though. If you get into the settings of your wireless access point and find the setting called "Beacon Interval" and set it as low as it can go, this will improve the camera's network performance enough to get fairly reliable performance out of it. My access point will only allow the beacon interval to be set as low as 20 (default being 100), but this was enough to allow the camera to be reliably responsive. The video of the camera will still occasionally suffer from graphical artifacting but not too bad. If you do both of these things (and you definitely need to do both) you should be able to get it working. Problems aside, when this camera works its actually pretty useful.

Finally, a security camera for apartment dwellers. Easy, easy setup. Connect to WiFi & place it on top of your door. Not long ago, I purchased the first DoorCam, but could not get it to connect to my Wi-Fi. I’m so glad they decided to upgrade their device. The first week I had trouble with it performing sporadically but through customer support, I found that it was an issue with my RSSI numbers. This was a problem that had to get resolved through my Wi-Fi provider. Shout out to the Remo support team who responds to your emails within 24 hours.

Android app no longer works! Anyone who has downloaded app in last 60 days seems to have the same problem I am having. Check out app reviews not product reviews to see this. I am giving the company a few days to explain and fix. Company was not helpful & even challenged my internet connection. I have 7 existing security cameras which work just fine. Returned for refund.

Hooked over by back door so I can yell at the kids in my back yard. Downward looking angle took some acclimatization and the slightest leaf movements sends me a phone alert. Night vision very good. But economical and easy to install. Unfortunately, my back door has a window in it and the camera would not fit in the space above the window, so it is off to the side and the view is obstructed by the door jam. But the kids in my neighborhood were nourished with paint chips, so I don't think they will realize they can sneak up on the blind side.

This seemed like a simple way to have a camera by the door without having to drill anything. It needs more work though. Problems: - It only works with 2.4 GHz Wi-Fi, if you have neighbors occupying all the channels, getting and staying connected will prove difficult. My Wi-Fi is problematic because of this, however this is the only IoT device I had that was having any sort of connection issue. - The app said it failed a firmware update twice: I got two of these and both failed the firmware update their first time connecting. - It fails to stay connected and doesn't notify you when it has disconnected. The only way to verify that it is connected is to go into the app and bring up the live view or just walk in front of it to trigger the motion sensor. It seemed like it would work for a few hours at a time and then not connect anymore. The app would only say, "Please ensure your DoorCam 2 is connected to the internet" when you go to try and get a live view. I was able to ping it on my network so it was communicating. I'm unsure if this is due to a network issue or maybe their cloud services aren't working very well. - Power-cycling (pulling the batteries and reinserting) does nothing. The device seems to connect only when it feels like it. I did have more luck than not when I reset the wireless routers on the network but it wasn't consistent. - There simply isn't allot of advanced features, logging, or network tools. - Support only really helps with trying to get it connected to the Wi-Fi, otherwise they're limited. I was called once and walked through the same troubleshooting steps I'd already done to no avail. They said they'd call back but never did. Instead I got an email telling me to delete the product from the app and reset it again (done this at least a dozen times, most of the time it takes several attempts to re-register again). - The "sensing" light on the back would be consistently on when it failed to connect. Usually it was only on when motion was detected or a live view was triggered. The good parts: - When it works, the video quality is decent. - It does have two-way voice between your phone or tablet and the device so you can talk to whoever is on your porch. - It fits a standard door quite well and doesn't require drilling. - Notifications of activity were timely. I ultimately ended up returning this because it's not worth all the troubleshooting I've put into it. If you enjoy tinkering and troubleshooting allot this may be a product for you but if you want something that will work consistently and give you a notification that it is offline, you might want to look elsewhere. I'd be willing to try another iteration of this product, this one is not worth the effort.

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By

Mike Prospero

published December 18, 2020

Skip the Remo DoorCam 2: It lacks two-factor authentication and its functionality is limited.
Don't have to install anything permanently
No customizable motion zones if running on battery power
Home security cameras are some of the most popular smart home devices, and for good reason. They let you keep an eye on your house from wherever you are.
However, if you want a good outdoor camera, you'll have to mount it securely to your house or some other structure, which often means drilling holes. The Remo DoorCam 2 gets around this potential pain point by fitting over the top of your door—no screws required.
Unfortunately, this convenience of installation is outweighed by a number of other factors, including a lack of features and proper security. And, from a practical standpoint, I feel that the Remo DoorCam 2 just doesn't make sense.
The Remo DoorCam 2 costs $199 and has been available since September 2020.
Made to fit over the top of your door, the DoorCam 2 is comprised of two halves connected by a thin metal strip. The exterior section of the DoorCam 2 is roughly wedge-shaped, with a camera in the middle flanked by LEDs and motion sensors. The inside section is larger, as it holds three D-cell batteries as well as an antenna to connect to your Wi-Fi network.
The metal strip holding the two halves together can be adjusted so that the camera can lie snug against your door. Also included are some small screws that you can use to securely fasten the DoorCam 2 to your door.
The DoorCam 2's camera section is a sizable 6.4 × 2.6 × 2.5 inches, and although it sits at the top of your door, it's hard to miss. While its body is white, the center section housing the camera is all black, as are the two motion sensors at either end. Looking up at it, I felt like C-3PO talking to the sentry at Jabba's palace.
The interior section, which houses the batteries, is a bit larger, but because it's on the inside of your door, you're unlikely to really notice it. Remo says the batteries will last up to four months. The DoorCam2 can run off DC power (adapter not included), but that's assuming you have a power outlet near your front door.
When you set up the DoorCam 2, it creates a Wi-Fi signal. In the Remo app, you're asked to scan the DoorCam 2's barcode, which will then let you connect your phone to the DoorCam. You then connect the DoorCam 2 to your home Wi-Fi network.
In all, it's pretty quick and painless, but Remo's app has very lax security. For starters, when you sign up for an account, there's no verification email or text sent to you, nor is there two-factor authentication for the account in general. A company representative said there are no plans to add this useful security feature.
And when you're typing your Wi-Fi password into the smartphone app, the app displays the entire password and doesn't give you an option to hide it. These two things alone would give me pause.
Because of where it's mounted, the DoorCam 2 offers a different perspective on the front of your door than any other video doorbell. One thing I liked is that it showed the very front of my front door, where packages are most likely to be dropped. Most other video doorbells can't show the first couple of feet in front of my door.
Daytime video from the DoorCam 2's 1080p camera was sharp and colorful, capturing the deep greens of my shrubs as well as the bright blue wrapping for the New York Times.
Because of the camera's placement, your perspective of visitors is a bit odd, as you're looking down at them. But you can still see their faces clearly.
Remo's app is pretty basic compared to those of the best security cameras. The DoorCam 2 has two motion sensors; Remo recommends using Sensor 1 for when using the camera on a porch, and Sensor 2 when using the camera in a hallway or apartment buildings.
Each camera's sensitivity can be set to low, medium, or high. You can also adjust the video quality (low, average, high), speaker volume, night mode and motion push notifications,
While Remo's app has a setting for motion zones, it's available only for devices that are plugged into a power source. This is perplexing considering that many other video doorbells and security cameras that run solely on battery power have this feature.
There are also no filters for person, package or animal detection, nor ability to adjust the length of recordings or scheduling features. And when reviewing footage, you have to scroll through a single long list; there's no way to search by day.
If you connect your Remo account to Alexa or Google Assistant, you can view a feed from the DoorCam 2 on Alexa- or Google Assistant-capable smart displays.
The DoorCam 2 comes with a free 30-day trial of the company's cloud-storage plan, after which it's $3/month or $30/year for 30 days of rolling cloud storage per device. If you plan on getting only one Remo device, this isn't a bad deal.
However, if you want to outfit your home with additional cameras, Remo's subscription plans aren't as good as those offered by Ring or Nest, which, for $10 and $6 per month, respectively, offer cloud storage for an unlimited number of devices. Then again, Remo offers only the DoorCam 2 and a video doorbell, so you're somewhat limited in what you can actually do.
If you choose not to subscribe to the DoorCam 2, you'll still get 3 days of rolling cloud storage for free.
I can see people thinking that the Remo DoorCam 2 is a good device for those who want a way to see who's at their front door, but who can't — or don't want to — mar their entryway with something permanent.
But despite the DoorCam2's good-quality video, there are too many things that it lacks. For starters, there's no sort of security for your password or the camera. We consider two-factor authentication the bare minimum, and it's something Remo's app doesn't have. Then there are the other features, such as scheduling, motion zones and person detection, which you can find on most other video doorbells and security cameras.
The other issue I have is with the concept. Any time something triggered the DoorCam 2, I would get a notification that it detected motion. However, there's no way to tell if the motion detector was tripped by a visitor, someone delivering a package, or a cat running across the threshold.
So, unlike a video doorbell — with which a visitor has to press a button, sending you a specific alert — I have to open the Remo app to see if I need to get up and answer the door.
For $80 less, you can get the Ring Video Doorbell and an indoor chime, which is more useful and secure. You'll have to stick it to your door frame, but you'll find it's far more practical than the Remo DoorCam 2.
Michael A. Prospero is the deputy editor at Tom’s Guide. He oversees the Homes, Smart Home, and Fitness/Wearables categories, but also tests out the latest standing desks, webcams, drones, and electric scooters. He has worked at Tom's Guide for many a year; before that, he was the Reviews Editor for Laptop Magazine, a reporter at Fast Company, and, many eons back, an intern at George magazine. When he’s not testing out the latest running watch, electric scooter, or skiing or training for a marathon, he’s probably using the latest sous vide machine, smoker, or pizza oven, to the delight or chagrin of his family.
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