Release Manager/ Cloud Engineering

Company: N-iX

Working hours 4am - 2 pm CET.
Over 1.5 million customers and more than a billion people in over 180 countries use client’s solutions to accelerate the process of doing business and simplify people's lives. With this product the client unleashes business-critical data that is trapped inside of documents.
Role Summary:
As a Release Management contractor, you will be a release enabler for client’s core services, coordinating cross-team release activities across environments and products. You will own the operational lifecycle of releases - from calendar planning and release readiness through execution, validation, and post-release follow-up - ensuring changes ship safely, predictably, and in compliance with client’s change-management and audit standards.
You will partner closely with Engineering, SRE, the Operations Center, Incident Command, Security, and Product to minimize release risk while improving velocity and automation, acting as a primary contact for release status, blockers, and hot-patch decisioning during your coverage window.
Responsibilities:
* Coordinate release planning and calendars for core products.
* Run end-to-end release processes and weekly patches: track builds through environments, ensuring all gates and approvals are met before promotion.
* Own and facilitate Go/No-Go processes for major releases occurring within the coverage window: prepare status, verify test results, highlight risks, and record Go/No-Go outcomes and follow-ups.
* Create and manage Release Authorizations (RA) and related artifacts to meet compliance and audit requirements.
* Partner with the DOC team to sequence and monitor deployments across regions and sites. Ensure pre-deployment checks are completed, support troubleshooting of failed deployment jobs where RM is accountable.
* Enforce change-management and business-hours policies during off-hours, including No-Fly/moratorium periods, emergency change exceptions, and adherence to defined patch and hot-patch criteria.
* Drive late-merge and hot-patch governance.
* Maintain and improve release observability: partner with Engineering/SRE to evolve RM dashboards, status views, and metrics showing release readiness, deployment progress, and risk across services and environments.
* Support post-release quality by coordinating validation evidence.
* Support root-cause and post-mortem work for release-related incidents and deployment regressions.
* Communicate clearly and proactively: provide concise release status, risk, and impact summaries to engineering leaders, incident commanders, and DOC, and ensure release email updates and stakeholder notifications are timely and accurate.
Requirements:
* Bachelor's degree or equivalent experience in Computer Science, Engineering, Information Systems, or a related field.
* 3+ years of experience in Release Management, Program/Project Management, SRE/DevOps, or Technical Operations supporting production software releases.
* Experience managing multi-environment release pipelines (e.g., development, demo, production, regulated environments) with formal gates and approvals.
* Hands-on experience with Jira (or equivalent) for driving release epics/stories, change records, and cross-team work tracking.
* Familiarity with CI/CD and deployment tooling such as Azure DevOps, Jenkins, GoCD, or equivalent release automation pipelines.
* Strong understanding of SDLC and change-management controls (CAB, change types, rollback planning, audit evidence) in a SaaS or enterprise environment.
* Demonstrated ability to coordinate cross-functional stakeholders (Engineering, SRE, Security, Product) under time pressure and drive to clear decisions.
* Excellent written and verbal communication skills in English, including the ability to summarize complex technical risk and status for non-technical stakeholders.
* Ability and willingness to work the 7:00 PM – 4:00 AM PST coverage window reliably, acting as the primary Release Management contact during those hours.
Preferred Qualifications:
* Experience running releases for large distributed systems or multi-product platforms.
* Experience with observability and validation tooling such as Kusto, Grafana or equivalent for data-driven Go/No-Go decisions.
* Background in or close partnership with operations/SRE teams, including exposure to incident response and post-mortem practices.
* Experience contributing to or leading release-process transformation efforts (e.g., increased automation, dashboarding and metrics).
* Comfort working with SQL/DBA partners and understanding database deployment considerations as part of coordinated releases.
We offer*:
* Flexible working format - remote, office-based or flexible
* A competitive salary and good compensation package
* Personalized career growth
* Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
* Active tech communities with regular knowledge sharing
* Education reimbursement
* Memorable anniversary presents
* Corporate events and team buildings
* Other location-specific benefits
* not applicable for freelancers

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