Refund (english)
If necessary, you can return the funds from the advertising account. The commission for replenishment is not refundable.
Refunds can only be made from an active account. If the account was closed from the Google advertising account, then it will need to be reactivated.
To reactivate your Google Ads account:
- Go to your Account Preferences
- Sign in to your Google Ads account.
- In the upper right hand corner, click the tools icon
- Underneath "Setup," click Preferences.
- Click the Account Status section to expand it.
- Click Reactivate my account.
Your account status will change to "Active."
After reactivation, you need to wait 10 minutes. Next, go to the interface and click “restore”. Again, wait 5 minutes and click "refund".
If you need to change the mail on your account, you need to click on the “change email” button and enter the address of the new mail, then click on the “send invite” button:
