Refund Policy for FLY SPEAK

1. General Provisions

1.1. This Refund Policy (hereinafter referred to as the "Policy") is an integral part of the Terms of Service (Public Offer) of the FLY SPEAK service.

1.2. Since FLY SPEAK provides digital services (access to functionality, AI response generation, P2P calls), we are subject to specific rules regarding the refund of digital goods. All payments are processed through our official partners — Merchant of Record.

2. Cases Eligible for a Refund

2.1. You are entitled to a full refund in the following situations:

• Service not used (14 days): You paid for a subscription or a package of limits but have never used the paid functionality of the service (did not consume traffic, did not initiate calls, did not send AI requests) and requested a refund within 14 calendar days from the date of payment.
• Double charge: Due to a technical error in the payment system, funds for the same billing period or package were deducted twice.
• Critical technical failure: The service was not rendered due to a large-scale technical error on our side, and our support team was unable to restore your access to the paid features within 48 hours of your request.

3. Cases Ineligible for a Refund

3.1. Refunds are not issued in the following cases:

• Digital service rendered: You actively used the paid functionality of the service after payment (even if you consumed only a small fraction of the limit or subscription time).
• Forgotten subscription cancellation: You forgot to cancel the auto-renewal of your subscription before the next billing date (charge date).
• Subjective reasons: The service is operating correctly and without failures but did not meet your personal expectations, or you no longer have a need to learn the language.
• Account suspension for violations: Your account was blocked by the administration for violating the conduct rules (clause 3.3 of the FLY SPEAK Terms of Service). In this case, the funds for the unused period are forfeited.

4. Cancellation Policy

4.1. You manage your subscriptions independently and can cancel the auto-renewal at any time through your personal account settings / bot menu.

4.2. Canceling a subscription prevents any future automatic charges to your card.

4.3. After canceling a subscription, you retain access to the paid features until the end of the current paid period.

4.4. Canceling a subscription does not mean an automatic refund for the already paid and current billing period.

5. Refund Request Procedure

5.1. To request a refund, please contact our support team:

• Telegram: https://t.me/FLYhealp
• Email: flyflyspeak@gmail.com

5.2. Your request must include:

• Your Telegram ID or account identifier in the service.
• The date of payment and the exact amount.
• A clear reason for the refund request.

6. Processing Times and Fund Crediting

6.1. The FLY SPEAK support team reviews refund requests within 3 (three) business days.

6.2. If the refund is approved, the command to cancel the transaction is immediately forwarded to our payment provider

6.3. Funds are refunded exclusively to the same account (bank card) from which the original payment was made.

6.4. The actual crediting of funds depends on your bank and may take from 5 to 10 business days.