Records Clerk / Case Manager Assistant

Company: J&Y Law Firm

J&Y Law is a rapidly growing Plaintiff's Personal Injury and Elder Abuse law firm based in Los Angeles, California. We are dedicated to providing exceptional legal representation and outstanding client service.
We are seeking a highly organized and detail-oriented Records Clerk / Case Manager Assistant (RC/CMA) to support our Personal Injury department remotely as an Independent Contractor. This role is ideal for someone who thrives in a fast-paced environment, has strong follow-up skills, and enjoys supporting case progression through efficient records management and client communication.
Position Summary
The Records Clerk / Case Manager Assistant (RC/CMA) provides administrative and case management support to assigned Case Managers by obtaining medical records and bills, organizing case documentation, updating Litify, communicating with clients and providers, and ensuring cases move efficiently through each stage of the pre-litigation process.
Primary Responsibilities
Records & Documentation
* Request and follow up on medical records, medical bills, police reports, photographs, videos, insurance documents, and other case-related records.
* Obtain records from hospitals, medical providers, imaging centers, employers, and government agencies.
* Upload, organize, and properly name all documents in Litify.
* Maintain organized electronic case files.
* Track outstanding record requests and follow up until received.
Case Management Support
* Support assigned Case Managers with daily administrative tasks.
* Update client, provider, insurance, and treatment information in Litify.
* Monitor assigned task lists and complete work within established turnaround times.
* Notify the assigned Case Manager when requested records or documentation have been received.
* Assist in preparing files for demand by ensuring all necessary documentation has been collected.
Client Communication
* Contact clients regarding treatment updates, appointments, missing documentation, authorizations, and general case status.
* Obtain signed authorizations and required documents.
* Provide professional, compassionate, and timely customer service.
* Document all client communications in Litify.
Administrative Duties
* Review incoming mail, faxes, and electronic documents daily.
* Process, scan, and upload all incoming records into the appropriate case files.
* Maintain department tracking logs and assigned reports.
* Assist with additional administrative and operational projects as assigned.
Qualifications
* Previous experience in a Personal Injury law firm as a Records Clerk, Case Manager Assistant, Legal Assistant, or similar role preferred.
* Strong organizational skills and exceptional attention to detail.
* Excellent written and verbal English communication skills.
* Ability to manage multiple priorities independently.
* Strong customer service and follow-up skills.
* Proficiency in Microsoft Office (Word, Excel, Outlook).
* Experience with Litify or other legal case management software preferred.
* Reliable high-speed internet connection and dedicated remote workspace.
Contractor Requirements
* Independent Contractor (1099/International Contractor).
* Full-time availability during Pacific Time business hours.
* Reliable computer, headset, and internet connection.
* Ability to meet productivity and quality expectations.
* Maintain confidentiality of all client and firm information.
* Participate in virtual meetings, trainings, and team communications.
Core Competencies
* Client Service
* Organization & Attention to Detail
* Time Management
* Accountability
* Communication
* Teamwork
* Problem Solving
* Adaptability
* Professionalism
Join J&Y Law and become part of a collaborative team committed to delivering exceptional client service while supporting meaningful outcomes for our clients.

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