QuickBooks POS Error 1328

QuickBooks POS Error 1328


Error 1328 takes place when the installer encounters a file of a different version than it expects.

This error can occur during the repair process, and also other occasions when installing, updating, or uninstalling any type of QuickBooks, not merely Enterprise. Quite often Error 1328 is harmless if "Ignore" is continually selected, the method will complete successfully.

The message received usually relates to a certain file. The error looks something similar to: c:\config.msi\PT**.TMP. The file name when you look at the error message may possibly not be exactly like shown here, but the C:\config.msi\ path is the same.

Although this may seem repetitive, there are actually two possible situations to resolve shown here. The real difference could be the way the Error 1328 comes up utilizing the option buttons.

Related Post: https://accountingrules.webgarden.com/home/blogs/quickbooks-pos-error-1328

Situation 1:

In the event that Error 1328 offers the buttons Abort, Retry, and disregard the first step is to rename the config.msi folder on the computer. Temporary (.tmp) files within the config.msi folder prevent QuickBooks from finishing the process it really is using.


The config.msi folder is a short-term repository for storing scripts had a need to roll back an installation if it fails. After the program installs correctly, the contents with this folder are deleted. Sometimes they aren't able to be removed, so that they become stuck. After they are stuck, they are able to cause issues with QuickBooks repairing or updating itself.

To locate the config..msi file, stick to the steps below:

Open Windows Explorer (right-click regarding the Start button and select Explore)

Double-click on the C: drive

Show hidden files and folders (Tools > Folder Options > Select View tab >Hidden files and folders > select Show hidden files and folders > Click Apply and OK)

Show protected operating system files (Tools > Folder Options > Select View tab > Deselect Hide protected operating system files > Click Apply and OK)

Right-click config.msi and select Rename

Add .old to the termination of the filename and press Enter (the filename should now be Config.msi.old)

Hide protected operating system files and hidden files and folders again (following Step 3 and 4 above, but hiding, in place of showing)

Now update, repair, uninstall, or install should complete without error. I recommend that should you are not sure of computers, you might want to consult a pc technician to assist you with these steps.


When the rename has been completed, you will need to repair QuickBooks again. If you receive the error again, click the Ignore button as much times since it comes up to perform the method.


Situation 2:


If the Error 1328 appears with just the Retry or Cancel buttons, select to Retry one time. If this doesn't enable the process to carry on click Cancel.

If you canceled the process, stick to the steps to try to resolve the issue. The first steps may solve your condition, or you might need to try all three to eliminate the matter. For best results, try the steps within the order.

Important: These troubleshooting steps can help resolve your issue. They concentrate on the Windows operating system.


As stated before, if you are not comfortable doing these steps by yourself, you'll find specialist help by consulting your pc's manufacturer or a Windows expert. In the event that difficulty persists after performing these steps, speak to your computer's manufacturer or Microsoft.


A. Repair QuickBooks

After the Repair process is complete, restart your pc and then open QuickBooks. If you still encounter the problem, have the next steps.


B. Reinstall QuickBooks

With this specific step i would suggest downloading the program on the internet. I would suggest this as the download could have every one of the current updates for the program. This would mean you would install once and have now every one of the updates completed. Please follow the backlink to download your version.




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