Quality Assurance (Qa) Specialist
Digital nomads. Work from anywhereCompany: 1840 & Company
About The Job
We are seeking a detail-oriented and analytical Quality Assurance (QA)
Specialist to support and enhance our quality monitoring program. The ideal candidate will have strong quality control experience, a customer service background, and advanced proficiency in Verint Automated Quality
Management (AQM), including building AQM forms, KPIs, and reports. This role plays a critical part in driving performance improvements, ensuring compliance, and delivering actionable insights to leadership.
Job Details
* Employment Type: Full-Time Independent Contractor
* Department: Customer Service/Support
* Job Level: Senior
* Experience: 3 Years
* Education: Bachelors
* Qualification: Bachelors
Required Skills
* General Skills: Customer Satisfaction , Quantitative Analysis
* Soft Skills: Analytical Thinking, Problem Solving, Attention to Detail, Adaptability, Agile Mindset
Responsibilities
* Conduct quality evaluations to ensure adherence to company standards, policies, and customer experience expectations
* Utilize Verint AQM to design, build, and maintain quality monitoring forms
* Develop and manage AQM KPIs aligned with organizational goals
* Generate, analyze, and interpret AQM reports to identify trends, gaps, and improvement opportunities
* Provide detailed feedback and coaching insights to leadership and frontline teams
* Partner with Operations and Training teams to recommend process improvements
* Ensure consistent application of quality standards across teams
* Maintain accurate documentation and quality records
* Support calibration sessions to ensure scoring consistency and fairness
Salary & Benefits
* Pay: Hourly, $ 7.00 – 7.00
* Benefits:
Additional Requirements
* Tech Requirements: Windows
* Language: English
About The Company
1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.