QA/Customer Support Specialist
@dina2cvA venture-funded and revenue-generating company from US, providing a Platform for Marketing Lead Generation and Sales Outreach Automation to its clients.
Looking for a QA/Customer Support Specialist who will be primarily helping other client-facing Customer Support Representatives with more complex/technical requests and issues, shielding developers from too frequent interruptions. Testing new functionality developed by developers is also part of the job. Occasional end-client interactions, both written and verbal are also possible.
Requirements:
- Great English (Full Professional Proficiency)
- Ability to work 9 am - 5 pm EST US time.
- 2+ Years of experience manually testing Web Applications (Chrome Dev Tools)
- Some experience working with Customer Support teams troubleshooting live issues
Nice to haves:
- Experience with Agile/Scrum
- Experience with Jira
- Experience with testing API Endpoints (with Dev Tools, Postman, curl, etc)
- Experience interacting with Customers
- Experience with Sales Outreach, email marketing
- Experience with Chatbots
Responsibilities:
- QA for a Scrum team
- Interface with CS as Tier 2 support
Important qualities:
- Responsible person/takes ownership
- Takes initiative/proactive
- Good collaborator
- Able to drive their own Onboarding in learning how the product works, etc.
- Experience at a startup