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Browse our FAQs and you will find the answers you need. If we missed something, contact us. You will find a place beyond reality, with VIP treatment and the All-Inclusive experience, which means everything from in-room top-shelf drinks to nightly entertainment, kids club and fine dining are included in your stay. Yes, experience a set list of amenities sure to please them all. From special room service menus just for children, to game rooms, organized family activities, and unique spaces just for teens like the Mini-Golf, Arcade and Extreme Center. Kids Club is exclusively designed for kids, included in their stay. We also have nanny service if you need some alone time. You will be provided with an in room menu kids menu available in select room categories from which you can place your order at any time of the day or night. You will find entertainment for all ages, featuring: fitness activities, sports and pool activities. Entertainment shows at our Theater, plus our Kids Club also features daily activities for the kids. Golf is not a part of the all-inclusive experience. Visitors will need to complete one form for arrival up to 72 hours prior to travel, and another one for departure. The system will generate corresponding QR codes for each form. Visitors can print or take a screenshot of the QR codes, and keep them on hand to be scanned by local authorities at Customs. When making a reservation, is it safe to provide my credit card number? Yes, all information submitted on our website is stored on our server through a safe and encrypted connection. This means that it cannot be accessed via Internet and that no one can intercept the information being sent. We have several ways to guarantee the reservation depending on the promotion. Deposit will be charged to the credit card provided. The remaining balance is due upon arrival. All reservations must be guaranteed with a valid credit card. If I book through an intermediary, can the hotel give me my bill? We suggest you to ask for your bill directly where you made your reservation. I'm trying to make a reservation, and a message is displayed saying that the number of people cannot be accommodated in any of the available rooms. What does this mean? You have probably exceeded the maximum occupancy in the room category. We recommend you add one more room or contact us directly at livechat rcdhotels. Is a charge made to my credit card at the time the reservation is confirmed? When your reservation is confirmed, the charge is automatic. Please verify the amount charged in your confirmation letter. When making a reservation, I am asked for personal information. How will it be used? The information you give us will only be used to guarantee and register your reservation, or to contact you if something unexpected comes up. Should you wish to do so, you may unsubscribe from our newsletter at any time. If one of the minors is an infant less than 3 years old , can 2 adults and 3 minors under the age of 12 stay in the room? I have finished processing my reservation. What should I do now? Once your reservation number is displayed on your screen and emailed to you, you may rest assured that your reservation has been registered in our system. Please keep your reservation information for purposes of personal control. Once your confirmation is displayed on your screen, you will receive a confirmation to the e-mail address you provided within 5 minutes. It will include cancellation policies. My travel plans have changed. How can I cancel or change my reservation online? If I do not have Internet access and need to change or cancel my reservation, is there a phone number I can dial for assistance? To cancel or modify your reservation, you can call in the USA , elsewhere in the world Depends on your cancellation policy described in your confirmation letter. If your reservation was refundable or nonrefundable. What kind of information and services can I receive from your Live Assistance? Our Live Assistance is here to help you with any doubts you have with your reservation process. Such as: problems in your reservation process, lack of availability, assistance with new reservations. I am trying to get Live Assistance online without success. Am I doing something wrong? Our chat executives can be offline at certain hours, however, you can leave us a message by clicking the chat icon, and we will respond to your questions shortly. How can I send a comment or complaint concerning my reservation? For personalized assistance in your reservation process, please email us at: livechat rcdhotels. We are traveling with a couple of friends. Can we request adjoining rooms? You can request adjoining rooms, however, it cannot be guaranteed since it is subject to availability upon arrival. How can I know whether the rate shown on the website has the Best Rate Guarantee? We assure you that the rate displayed on our website is the lowest rate available for the selected dates. Should this not be the case, we will give you a room upgrade, and we will honor the price you found. For further information, please see the policies of this guarantee. I found a lower rate at a travel agency, reservation center or other website not belonging to Hard Rock. How can I claim my discount? Please send your request to: bestrate rcdhotels. If I already sent my best rate claim, how can I check its status? Yes, the hotel has free Wi-Fi internet access throughout all common areas and rooms. We also have computers available at the lobby at no additional charge. If you need assistance on reservations or an number, you can find it HERE. Our Kids Club offers activities, games and shows that will amaze and educate your little kids. Bigger audiences can also partake in Music Lab for a taste of the glamorous rock star life. We provide volts outlets in every room, if you need a different outlet, you will need an adapter. Please note that hairdryers are provided in every room, so you may leave that out of your packing list. If you are planning to travel off property for shopping and such, we recommend bring some cash along, as some vendors do not accept credit cards or traveler's checks. There are exchange bureaus at the lobby. Most of the venues accept US dollars, but please note that you may receive change in the local currency. Additionally, you may want to carry small bills to tip luggage attendants at the airport and airport transfer drivers outside the resort. In addition to bath towels in your room, you can find beach towels in pool and beach areas at no extra cost. You can use as many as you like. Oro Nightclub is the ultimate, most exclusive nightclub. Additional admission fee is required. Yes, pool chairs and towels are included. If you want to elevate your lounging experience, you can rent out our Bali beds by reaching out to Vacation Planners at their desk by the lobby From am to pm. Yes, laundry service is available at an extra cost. You can find the price list in your in-room handbook. We have 24 hours medical service. There is a charge for medication and doctor's consultations, should those be necessary. Yes, the resort welcomes dogs and cats with its legendary pet-friendly program , Unleashed! Applies only to some room categories. What is the maximum number of guests that can be accommodated in a room? This varies based on each room category. You can find the specification on number of guests per room type HERE. Accessible Caribbean Suites and Caribbean Sand Suites are available and include wider clearance through doorways, toilet, bathroom rails, shower benches and roll-in showers. The rooms do not have hydro spa tub. With King beds only. In addition, we have ramps throughout the hotel. Including reception, pool and beach access areas. There are elevators located in all buildings and lobbies. You can request an accessible room in the comments section during the checkout step when booking through our website. Yes, however, it is subject to availability. If you arrive early, you can go to the front desk, and you will be provided with a wristband that gives you access to hotel grounds and restaurants. Our staff will safeguard your luggage, so you can go ahead and enjoy. We will notify you when your room is ready. If you are an International traveler, you will need your passport to travel and check-in at the hotel. We understand that some of our guests have been concerned about the currency in which their charges are processed. The reason behind this is that our hotel is located in the Dominican Republic, and the official currency here is the Dominican Peso DOP. Therefore, all transactions, including room charges and on-site expenses, are processed in Dominican Pesos. We are aware that some guests may incur currency conversion fees imposed by their banks when using their credit or debit cards. To avoid these charges, we recommend the following options:. This way, you won't be subject to any currency conversion fees. Please remember that the rates and fees associated with currency conversion are determined by your bank or card issuer. It's a good practice to contact your bank before your trip to inquire about their specific terms and conditions regarding international transactions. We hope this information helps you make the most of your stay with us. If you have any more questions or concerns, please feel free to ask, and we'll be happy to assist you further. This hold is a standard procedure and is used to ensure that any incidentals, such as room service, dining, or damages, can be covered conveniently without the need for immediate payment at check-out. While the hold is placed on your credit card, the funds are not actually charged. Instead, the amount is temporarily reserved, which might affect your available credit limit until the hold is released after check-out. The release process varies by bank, and typically, the hold is lifted within a few business days after your departure. The mandatory hold is specifically processed on a credit card provided at the time of reservation. We do not currently accept alternative payment methods for this hold. We regret to inform you that a credit card is mandatory for the hold. We hope this information clarifies the purpose of the mandatory credit card hold. The hotel has 11 different specialties restaurants. Complemented with 23 bars ,. Reservations are not required except for Zen restaurant. However, you can make a reservation for Zen restaurant directly at the Reservations Desk located at the Group's lobby from am - pm upon your arrival. All of our restaurants' dress code is casual. Formal shorts or bermuda shorts, dress shirts, polo shirts, or formal sandals. No wet clothes, visible bathing suit or flip-flops. Special events and dinners require a more formal attire. You can tell us about food allergies or special food requirements at the Public Relations desk, where we will notify each restaurant. We also have detailed food descriptions on the menus. How do I arrange transportation to the resort and back to the airport? For those of you flying into Punta Cana to experience the ultimate rock star vacation, getting to Hard Rock Hotel Cancun is easy with the transportation service available at an additional cost. If you made your booking through this website, you can request your transfer at least 72 hours prior to your arrival by e-mailing transferpc hrhcpuntacana. The hotel you are staying at, the name in which the reservation is under, your booking confirmation number, the number of people traveling with you and your arrival and departure flight itinerary airline, flight number and flight times. You will then receive a response with relevant information and the cost of the transfer. The charge will be applied to your room, and you can pay this via credit card or cash upon check-out. Make sure to stop by the Vacation Planners desk located in the lobby 24 hours before your departure between am to pm , to confirm your transfer pick-up time. What happens if I made my transportation reservation through a travel agency? If you made your reservation through other means or a travel agency, we recommend you contact your agent directly and ask for any transfer options they might offer. You may visit the Vacation Planners located near the lobby From am to pm and they can easily arrange tours for you and your entourage. See our tours. Yes, you can enjoy the very best of paradise for your special day with us. The hotel offers stylish wedding and honeymoon packages by the all-inclusive Hard Rock Hotels, to romantic getaways and anniversary escapes, there's nothing like All-Inclusive luxury. It all begins with elegant, ultra-chic style. You can book a honeymoon package on our website. Please follow this FORM to better assist you. Yes, and they are all Inclusive. Here, we go beyond with unlimited experiential dining and banquets, top-shelf cocktails and themed events, and Hard Rock luxury. The hotel boasts 65, square feet of meeting space with expert audiovisual capabilities, a dedicated Crew of Roadies, free Wi-Fi, complimentary calls to the U. Skip to content. Toggle navigation. Hard Rock Hotels. Close Modal. Go to General Information. Can I take the kids? What's included? Can I schedule a massage on the website before or during my stay? Yes, you can book your massage ahead HERE. How can I order room service? What activities does the hotel offer? Is golf included? Where can I find a map of the hotel? What is the new Dominican Republic E-Ticket? Making a Reservation. Why should I book my stay through this website? Best Rate Guarantee. Do I have to pay the full amount on my reservation? Only in the Signature Family Suite. What is the maximum number of rooms I can book? Nine rooms. I have completed my reservation. Will I receive a confirmation of my reservation? Changing your reservation. If I cancel a reservation, do I have to pay any charges? Can I book groups online? Ensuring Best Rate Guarantee. You should receive a response from one of our agents in two business days. Information About This Hotel. How can I know where the hotel is located? Does your hotel have Internet access? Where can I find the phone and fax number of the hotel? The direct number of the hotel is: If you need assistance on reservations or an number, you can find it HERE. Do you have activities for children in your hotels? Do you have nanny services? Yes, please consult the Concierge desk. Do I need to bring an electrical adapter? How much cash should I carry? Are beach towels provided by the resort? Do you have a nightclub at your hotel? Are the pool chairs included? Do you have laundry service? Do you have a doctor on property? Can you smoke in the rooms? All rooms are non-smoking. Smoking is permitted in designated areas. Do you offer ADA amenities at the hotel? Checking In. What is required upon check-in at the resort? At what time can I check in? The check in time is PM , the checkout time is PM. Do you have early check in before 3 pm? Is a passport or visa required to travel to your resort? If I arrive in the early morning, is there anyone to assist me? Yes, our staff is available and ready to assist you 24 hours, seven days a week. Why are the charges at the hotel in Dominican Pesos? I noticed that my bank applies a currency conversion fee. Is there any way to avoid this charge? To avoid these charges, we recommend the following options: - Cash Payments: You can choose to pay your bill in cash using US dollars. Will this hold affect my credit card limit? Can I use a different payment method for the hold? Complemented with 23 bars , Do I have to pay extra to dine at a specialty restaurant? All our specialty restaurants are included. Are reservations necessary to dine-in at restaurants? What is the dress code for the restaurants at night? Can your hotel accommodate food allergies? How far is the Hotel from the Airport? How can I arrange tours outside the resort? Does the resort offer wedding space? How do I book a honeymoon package? Does the hotel offer same sex wedding facilities? Does the hotel offer meeting places for large groups?

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