Project Management/Operations Intern

Company: Topia Well-Being

_*About Topia:*_
Topia is Elevating Employee Health, Happiness, and Performance - Globally. We are your B2B SaaS, Google-backed, one-stop digital wellness platform, tackling the stress and global burnout crisis, the future of work, and integrated employee well-being.
We offer virtual, live, and 24/7 on-demand globally relevant wellness experiences, including mindfulness, yoga, Pilates, cultural movement, wellness coaching/workshops, and retreats (both global and virtual off-sites).
_*About Utopia Global Wellness Retreats*__: _
Where luxury wellness meets culture, coaching, and impact - for faith & purpose-driven individuals, and organizations.
In a world marked by burnout, disconnection, and unprecedented levels of stress, women leaders and individuals are seeking true respite. A sacred pause to transform your well-being with \*wholistic (a focus on the whole self) lifestyle practices that nourish your mind, spirit, body, and relationships.
*Although this is a non-compensated internship*, it will help prepare the Intern for real-world situations while providing *college credit and comprehensive professional experience*. We’re looking for a self-starter who is comfortable working in a cross-functional environment, both autonomously and as part of a team.
* Approximately *10-15 hours/week* (Occasional weekend support as needed, however rare unless preferred), minimum of 1 term (3 months), a commitment of multiple terms preferred.
* Interns' working hours are 100% virtual from home. *Must be available for the Topia All Hands Meeting *on *Tuesdays *at *7:30 PM Eastern Standard Time. *
_*Internship Milestones & Review:*_
To support mutual fit and a positive experience for both the intern and Topia, all internships include an initial *30-day introductory period*. During their first week of onboarding, interns are expected to schedule a *30-day check-in review* with the CEO. This conversation focuses on feedback, growth, expectations, and overall alignment moving forward.
_*Job Description:*_
At *Topia*, we are seeking an Operations Team Leader/Project Manager with organizational skills, written and verbal communication skills, the ability to anticipate needs, work independently, and prioritize workload. A high level of professionalism, a positive attitude, and confidentiality are crucial in this role.
_*Essential duties, responsibilities, and projects:*_
* Internships are 100% virtual
* Management of calendar, social media, and marketing content-email and travel for Utopia providers
* Coordination of Operations-*\*\*\*prompt response and attention to detail\*\* *appointments, client and provider scheduling, confirmation and follow up communication; assist clients with booking appointments and using our web portal
* Customer-facing support: taking calls, scheduling appointments, coordinating with the wellness team
* Providing quotes
* Event Follow-up
* Business Follow-up calls & client support
* Client and Review Follow-up
* Additional duties as needed
* Social media support
* Website updates
* Admin duties as assigned
* Daily and weekly team calls or email check-ins
* Must have a working environment that is free from noise and interference when needed
* Personal support/home office assistance
* Prioritize assignments and delegate tasks on a daily basis
* Improve internal processes and streamline business functionality by researching current industry trends and using that insight to form relevant, actionable solutions
* The ability to manage staff, create policies, and provide helpful services for employees
_*Requirements:*_
* Students majoring in Business, HR, or a related industry, or recent graduates looking to gain experience
* Works well under pressure
* Strong communication skills, both written and verbal
* Experience with social media platforms: IG, FB, Twitter, (Constant Contact/Mailchimp/WordPress/blogs preferred
* Professional, adaptable, and a self-starter with a positive attitude
* Technical: Google Suite/Google Calendar, Google Slides, Microsoft Suite/PowerPoint
* Due to access to passwords and confidential information, new hires are required to complete a non-disclosure agreement and background check form
* Team leadership
* Business management
* Communication skills (able to address employee questions and issues and respond to staff feedback, as well as deliver instructions in a clear and concise manner)
* The ability to de-escalate and troubleshoot advanced customer issues
* Lean manufacturing (the ability to boost efficiency without sacrificing productivity)
_*Standard Intern Requirements:*_
* Daily Slack updates starting the 1st week (on working days)
* Our internships are 100% virtual, with the exception of weekly team meetings or occasional/special projects’ meetings
* Interns are 100% responsible for checking in(on Slack) at their agreed-upon start time for their scheduled workdays. Checking in is considered showing up for work; not checking in is considered not showing up for work.
_*Evaluations & Coaching:*_
There will be informal evaluations throughout the term as well as one final evaluation at the end of the program, intended to provide business coaching, feedback, and professional development.
_*Benefits & Incentives:*_
Although this is a non-compensated internship, we do offer many perks, including tremendous real-world industry experience, cross-training, business coaching, and professional development. Upon the successful completion of a 3-month internship, you will receive:
* Academic Internship Class Credit – Sign Off & Documentation (documents to be provided by Intern)
* Written letter and LinkedIn recommendation from the CEO & Founder of Topia (for those who successfully complete the internship with a score of 90% or above)
* 15% Team Discounts on all Topia Brand Products & Services
* $100 of Free Holistic Lifestyle and Business Coaching (6-12 month internships only)
* Access to select Topia Events & Classes for 1 year (6-12 month internships only)
* Potential to be placed on paid client projects upon successful completion of the internship
_*Additional Perks/Benefits:*_
* Educational and Professional Development
* Access to free Google for Startups Training
* Micro Executive Coaching Corner Sessions with the CEO
* Free Access to Topia Virtual Programming
* Free Topia Mind-Body Membership
_*Job Type:*_
Internship (College Credit)
Pay: From $15.00 per hour
Benefits:
* Employee discount
* Flexible schedule
* Professional development assistance
Work Location: Remote

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