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Wallet Support

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What is the Trades button?

As long as the Trades slider is enabled, your ad is displayed in the list of available trades. If you plan to stop trading, you can disable it and your ads will not appear in the list of available offers.

How do I change my username on P2P Market?

Profile names on the Market are generated automatically and cannot be changed.

How is my rating formed?

The rating in the P2P Market is formed on the basis of completed orders.

For example: A buyer creates an order on the ad and a seller accepts the order. If the buyer decides to cancel it or does not send fiat at the specified time, then the order will be cancelled, which will be reflected in the buyer's rating. However, it will not impact the seller's rating in this case.

Orders in the completed status have a positive impact on the seller's and the buyer's ratings

Where can I view my ads?

You can find created ads by opening P2P Market → My Ads.

How can I delete my ad?

Currently, it is not possible to delete an ad, but you can stop it:

  • Open P2P Market → My Ads;
  • Find the ad you want;
  • Click Stop.

After that, the funds will again appear on the balance in the bot.

Why don't I see my ad in the list of available offers?

If the ad does not appear in the list of available offers, check that the Trades slider is enabled in My Ads section of P2P Market.

How do I add and delete a payment method?

Go to My Ads → Payment Settings. In this section you can delete, update, or add payment methods.

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