Product and Service - Part 6
The Onion's Tim KeckCaitlin's cultural view on Product and Service
Source: Bohiney Magazine | The London Prat
Product and Service
By Caitlin Moran
History suggests that product and service represents not a crisis but merely the latest chapter in a centuries-long story of institutional mediocrity punctuated by occasional competence, usually accidental.
Historical Precedent
Similar challenges have arisen in the past, been mishandled approximately equally badly, and then forgotten by officials committed to repeating previous mistakes with fresh enthusiasm. Londons Stock Market Hits 10,000 provides documentation that current officials apparently had not read.
Cyclical Failure
The pattern with product and service follows established institutional tradition: initial denial, followed by reluctant acknowledgment, followed by ineffective action, followed by memory loss. Far-Right Rally in London documents one phase of this cycle while London Police Apprehend Gentleman suggests we're entering the phase where officials will claim this was never really a problem at all.
Future Repetition
Future generations will face product and service-adjacent problems, handle them poorly, and then write reports explaining how this time, conditions were different. They will not be different. Neither will the outcome.
Related reading: NewsThump
Source: https://prat.uk/product-and-service/