Product Designer

Company: Sojern

Product Designer
The Role
Join our growing product experience team and play a pivotal role in shaping the future of Sojern’s Travel Marketing Platform. As a Product Designer, you will collaborate with talented teammates from around the world to deliver intuitive, data-driven solutions that empower travel marketers. This role is central to enhancing the user experience of our platforms, dashboards, and automated reporting tools, ensuring our products meet the needs of a diverse, global user base.
You’ll work directly with customers, conducting interviews and usability testing to gather feedback and uncover insights that inform your designs. You’ll have the opportunity to work on cutting-edge projects that leverage advanced data visualization, personalization, and AI-driven design principles. By collaborating closely with Product, Product Marketing, Client Success, and Engineering, you’ll bring innovative ideas to life while continuously iterating based on user needs.
If you’re passionate about designing user-centered products that solve real-world problems and want to grow within an inclusive, dynamic team, this is the perfect role for you!
For consideration: Please include a link to your portfolio and resume.
Responsibilities
* Collaborate with Product, Product Marketing, Client Success, and Engineering to design user-centric features and workflows for Sojern’s internal and external platforms, dashboards, and reporting
* Design experiences specifically to improve user activation, retention, and expansion metrics, ensuring alignment with product goals and user needs
* Partner with Product and Commercial teams to design features that support pricing tiers, packaging strategies, and role-based access control for different customer segments or verticals
* Develop intuitive, engaging first-time user experiences and self-service onboarding flows to streamline adoption and drive product engagement
* Develop wireframes, prototypes, and high-fidelity mockups using Figma ensuring alignment with product requirements and user needs
* Conduct user research, including interviews, usability testing, and surveys, to gather insights that inform design decisions
* Create scalable, responsive designs optimized for complex data visualization and reporting interfaces
* Maintain and enhance Sojern’s product design system to ensure consistency across all platform elements
* Advocate for accessibility and inclusivity in all aspects of the design process, ensuring our products meet diverse user needs
* Collaborate with Engineers to ensure seamless implementation and adherence to design specifications
* Analyze usage metrics, user feedback, and industry trends to identify areas for improvement and propose solutions
* Present designs and findings to stakeholders and incorporate feedback iteratively
* Become an informed and vocal advocate of great design at Sojern, including assisting with occasional presentations to other teams about ongoing projects and initiatives
* Work self-sufficiently across multiple projects without sacrificing quality
Requirements
* MUST have an online portfolio of relevant work examples
* Bachelor’s degree in Design, Human-Computer Interaction, or related subject (or equivalent experience)
* 5-7 Years experience in product design, preferably focused on SaaS platforms, subscription-based products, or enterprise applications
* Thorough understanding of and experience using Figma
* Experience designing in-app messaging workflows, product tours to guide user engagement, and data-heavy interfaces with a focus on usability and visualization
* Strong understanding of user research methodologies and usability testing
* Strong understanding of SaaS metrics (e.g., churn, retention, engagement) and how design decisions impact business outcomes
* Knowledge of accessibility standards and best practices for product design
* Familiarity with front-end technologies (HTML, CSS, basic JavaScript) to bridge the gap between design and development
* Demonstrated ability to work collaboratively in cross-functional teams
* Excellent problem-solving and communication skills, with the ability to clearly articulate design decisions
* Must be highly detail-oriented and self-motivated to prioritize and manage workload and meet critical project milestones and deadlines
Bonus Points
* Fluent in more than one language
* Experience designing for B2B platforms, data analytics tools, or travel-related products
* Familiarity with Agile development processes and tools like Jira or Confluence
* Experience using platform analytics tools such as Pendo, Datadog, etc., including analyzing user flows and identifying pain points
* Experience working in travel or ad tech
* Comfortable using AI-assisted tools (Claude, Cursor) to accelerate prototyping and explore design concepts in code
* Experience designing self-service trials or freemium experiences to enhance user acquisition and retention
* Familiarity with designing features that support product-led growth strategies, such as onboarding flows or in-app messaging

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