Problems in Downloading & Installing Databases
@drhomodI get 'Error 416' when downloading a database
💡Download is corrupted, press and hold download button for 5 seconds to delete temp files, and try again downloading the database.
If this doesn't solve it, go to the Account tab and press 'Delete Temp Files'.
❓I get 'you don't have enough space' when hitting Download button
💡It means that you don't have enough space available on your current download path, so please press Stop and don't continue the download.
Free up some space, or on Android go to Account tab, Tap Select Download path and select a different path that has enough space. Then download the database again.
❓Why the space required by a database, is more than twice of its size?
💡Databases are compressed files, so when you download them, We need to extract them (installation process), after extract, we delete the compressed file to clear up space. So for installation we need almost twice the size of file size.
❓When I'm downloading, I get frequent errors.
💡It's because of your internet connection. On some android devices it happens because of unknown reason.
Just press download again and again, it will continue the download until it's finished.
❓Can I download databases with computer?
💡Yes. ofcourse! On your pc go to the following page and search the name of your database.
Pay attention to version numbers, and download the one with the largest number.
After the download of zip file, you must copy it to your device:
On iOS Devices : Open iTunes, Go to your Device, Select Apps (or File Sharing on new versions of itunes), Go to File Sharing section, Select Avicenna from the list of apps, Now Drag the downloaded zip file to the list on the right.
On Android Devices : Copy the downloaded file to Documents/iMD folder on Internal storage.
After finishing the copy process, Open the app, It will install the database automatically.
❓Can I download and install databases on my SD Card?
💡Yes, go to Account tab, Scroll down, Tap "Select Download Path", A list will appear that shows all the directories that the app will read from them.
Under each path , There is a number that shows free space on that path. Select your desired download path. Now everything you download from now on will be on that destination.
❓How can I transfer installed databases to my SD Card?
💡If you didn't change the download path, The default path is Documents/iMD on Internal storage. Every folder on this path is a database.
Just cut the Folders on this path and paste them on following folder on SD Card: "Android/Data/net.imedicaldoctor.imd/Documents"
❓How can I transfer the downloaded databases to iOS Version of iMD without a cable?
💡Make sure that the Device and the PC are connected to the same wireless network.
Go to Account page, Tap 'Start Web Server'
On your PC go to the address shown on the app. There you can upload your zip files.
❓After installing the database/book, I can't open it or it has no content .
💡The database is badly installed. It may happen because of variety of reasons.
The most common cause is that you didn't have enough space when you downloaded the database. for solving the problem, go to Databases tab, Press Edit on top of the screen and Tap the Red Icon on the left of your database to delete it. Then Free up enough space. Go to Downloads page and download the database again (make sure you don't get Not Enough Storage error because it means you didn't clear up enough space)
If it's not the case, contact Support here
❓The download list won't show anything/download list won't load.
💡In Android iMD needs to download the databases list to the Documents/iMD folder on internal storage. So it needs storage premission on android devices. You didn't give this premission on the first launch of the app.
For solving the problem, go to Settings app on your Android device, Select iMD from the Apps, Go to Premission section and enable Storage premission. Restart the device and open the app again.