Private Suite
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Private Suite
Featured Image Credit:
PS LAX. All images credited to Stephen Au unless otherwise noted.
Born and raised in Los Angeles, Stephen has been privileged to enjoy many premium cabin products and 5-star hotels. A petroleum engineer by trade, Stephen caught the travel bug in college when he traveled to Asia several times. After 2 years of continual promotions, Stephen quit his safe and secure career path in favor of entrepreneurship.
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PS LAX (formerly known as The Private Suite) has made headlines for months now, and it seems that the hype is only getting stronger and stronger.
Since Los Angeles is home to Hollywood celebrities, ultra-rich business people, and other important frequent flyers, PS LAX fills a very niche market.
PS LAX is a security-focused, ultra-exclusive, and super-luxurious travel experience that is truly one-of-a-kind. From the moment you arrive into the maximum-security complex, you will be taken care of until you are in your plane’s seat.
With Los Angeles International Airport (LAX) being my home airport, I thought it would make sense for me to at least try out this super-luxe terminal.
I was invited to experience PS LAX by United Airlines. The way it works is that they lease 1 suite and it becomes shared (and therefore only semi-private) .
Nevertheless, I had the whole suite to myself when I went since there was no one else there.
(Although I was allowed to take pictures of my suite, inside the shower spa, and in the driver’s car, there is a strict restriction on photography anywhere else. Therefore, some of the below pictures are ones PS LAX provides on their website to depict what facilities look like.)
PS LAX at LAX is owned and operated by Gavin de Becker & Associates, which is a Los Angeles-based security and consulting firm known for protecting “the 90 most prominent families in the world,” among other VIPs such as John Travolta, Madonna, and Cher.
Los Angeles is home to loads of celebrities, high net-worth individuals, and frequent flyers who dread traffic, stress, lines, and congestion.
Thus, the firm — which has experience leading similar VIP services at Heathrow Airport in London (LHR) — decided to merge security and hospitality.
PS LAX was actually a cargo building prior to the transformation, and it now serves as an ultra-exclusive remote terminal with top-notch security and service.
Using the United promotion offered to me, I could try PS LAX for $375 on a one-way flight . So, I made a booking over the phone (though it could be done online too).
For “ordinary” customers, the price of using PS LAX is determined by 2 questions:
An annual individual membership to PS LAX costs $4,500 per year and serves 2 purposes:
Members enjoy reduced rates of $3,150 for a one-way Suite experience for up to 4 travelers. Additional guests will cost $500 per person.
A PS Direct service offers to drive members home in a PS car directly from the cabin door on domestic arrivals; the fee for this service is $3,450 for up to 4 travelers (additional travelers are $500 each).
Here’s what the experience is like.
PS LAX is an old cargo building located completely away from LAX.
Once your booking is confirmed, you will be sent a set of directions that will allow you to get to the entrance, which is unmarked and gated. You and your guests will be asked to submit a picture of your ID or passport.
You will need to call or text the security team before you head to PS LAX and when you are 5 minutes away.
You’ll be asked to identify yourself and your guests, inform the security team of your ETA, tell the team how many checked bags you have, and identify the make and model of the vehicle you’re arriving in.
Ordinarily, you’d take the Sepulveda Boulevard exit to get to LAX.
But instead of exiting on the overcrowded Sepulveda Boulevard, you continue straight and exit on Imperial Boulevard shortly after Sepulveda.
After providing the front security guard with your name, you’ll be granted access to the facility and a huge wall will pivot open to welcome you intoPS LAX.
Over the course of your visit, a team of 8 members will be dedicated to you and your group.
My fiancée Vivian and I visited PS LAX, though I was the only one flying that day.
The first team member greeted us, collected my bags, requested our IDs, and printed my boarding pass. Then, he escorted us to our private suite.
Before leaving us to our suite, the team member informed us: “If you need any help, just call us with that phone over there.”
I’d say the overall vibe of this suite was serenity instead of opulence .
I was very pleased to find out that they would leave me completely alone, though anything I wanted was just a phone call away.
PS LAX itself was pretty much like a den and living room combined.
There were several soft, comfortable armchairs facing a television right at the entrance.
For those who wanted some rest, there were 2 sets of daybeds located at the window’s edge.
Probably the biggest surprise was the amazing warehouse of toiletries, medicines, and travel accessories available, including a fantastic travel pillow!
We took a bunch of medication, which was super useful.
Lots of toiletries were extraordinarily useful.
I chew a lot of gum and demand fresh breath at all times, so these were super useful to us as well.
All of these items are free to take, as PS LAX actually supports customers in grabbing these things to help make their travels easier.
As it was United Airlines’ Private Suite, there was also a complimentary Saks Fifth Avenue Gray Duvet, which retails at $60!
Best of all, there is a gigantic selection of snacks and drinks .
There was also an in-suite menu of food you could order from. I opted for a turkey and swiss ciabatta, while Vivian ordered a smoked meat salad.
My turkey and swiss ciabatta was excellent, with the bread being especially fluffy. The smoked meat salad was arguably one of the best salads I’ve had. It was so rich and was complemented by a light vinaigrette dressing that was unforgettable.
While we are enjoying our food, we were also trying to take in everything around us. There was just so much stuff in the suite that we didn’t know where to start.
Of course, we were in sheer awe of these tall snack dispensers!
There were various flavors of Bob’s Red Mill Oatmeal, an assortment of cereals, and a selection of Tea Forte teas. The chocolate selection included gourmet ChocXO bars of many flavors.
The liquor selection had excellent diversity, ranging from regular brands like Dewar’s and Bombay Sapphire to boutique choices like Ole Smoky Moonshine. Interestingly, there was also a cocktail rimmer!
There was an ice bucket already filled up, plus coffee, decaf, and hot water in carafes, and bottles of red wine on the counter.
Moving onto the twin refrigerators, there’s a huge selection of cold drinks, ranging from exotic cold brew coffees to common sodas to VOSS water and even Laurent-Perrier champagne!
The assortment of refreshments and snacks was immense, and it only grew from here.
Scattered across the room were even more snacks, including organic beef jerky, nuts, and the oh-so-amazing (and expensive!) Have’a Corn Chips.
Although the famous shower spa is available for use in PS LAX, it’s actually not connected to any of the rooms, and the en-suite bathroom is more of a large powder room.
Anointed with a pyramid of fresh hand towels, facial tissue, and more toiletries than you can ever imagine, the bathroom is sure to impress anyone.
There are 3 shelves filled with shaving cream, Tide stain remover pens, various medications, mouthwash, eye drops, lint rollers, and an entire bottle of Imodium.
Outside, you’ll find the 2 living areas, each with its own flat-screen HDTV and daybed.
Besides typical relaxation in your room, PS LAX has an outdoor lawn with tents and various lawn games like mini-golf and cornhole. We had a great time playing several matches of cornhole and mini-golf.
There’s also a children’s toy menu available for use, which will be great for traveling families.
After we were done exploring PS LAX like little kids (discovering new snacks and drinks everywhere), we picked up the phone and requested to use the shower spa.
Next, we were escorted for the 10-step walk to the shower spa.
Upon entering the spa, I was amazed by the sleekness of the whole facility. The wall tiling was phenomenal, with deep black patterns and white edges flanking variable-sized tiles.
Inside the spa were 2 ridiculously comfortable bathrobes, Saje aromatherapy products, and pre-chilled bath towels (that smelled like fresh laundry) to cool off after a warm shower on a blistering hot day.
There were so many fantastic little touches — like the tiny cooler next to the vanity that held VOSS Water and vodka sodas, or the glorious shower amenities that smelled so fruity and aromatic.
There were 2 separate shower heads in the very deep shower area, each with the ability to control temperature.
The shower amenities included a high-quality loofah, Neutrogena soap, and a trio of Fresh Seaberry shampoo, conditioner, and shower gel.
Best of all, there were (again!) so many toiletries and various products available for taking.
There were combs, deodorant, mouthwash, Crest travel toothbrushes and 3D White toothpaste, contact lens solution, The Honest Company hand sanitizer spray, chapstick, styptic pencils, and so much more.
Truly, the selection spread across this densely packed trio of shelves was like going on a shopping spree at a pharmacy .
After the refreshing shower and inhaling some very much needed essential oils, we returned back to the suite and spent a few more minutes relaxing.
When the security team informed me that it was nearly time to go, we packed up our bags.
I was handed back my ID, given my boarding pass, and was introduced to my private TSA security team.
Imagine the shock on my face when I found out that there were 4 TSA officers just for me !
They were all fantastic people: one checked my ID, one operated the x-ray conveyor belt, another managed the metal detector, and the last person is used for secondary baggage searches if necessary. I was personally whisked through security in less than a minute!
The security team then escorted me into a BMW X-Series SUV, which came complete with mints and VOSS Water.
Our driver was extremely friendly, and he told me about the history of PS LAX and his personal story working there. All told, the 15-mph drive on a secret route that includes a trek across the runways took around 15-20 minutes in total.
I was very intrigued to find out about extra traffic rules in addition to ordinary traffic rules, due to the risky nature of driving across areas where planes cross.
Apparently it’s also easy to get pulled over and get a ticket if you violate these rules at all. This makes complete sense, since it’s a much higher-risk environment to be driving in.
In addition, I also learned that some “regulars” use PS LAX service 2-3 times per month! That’s a lot of dough to be spending, but could be worth it if you don’t want to hear crying babies or loud intercom announcements (and be bombarded by paparazzi at the “regular airport”).
After we made it to my gate, the driver radioed in some sort of code that I had arrived. Once he got approval to drop me off, the driver unloaded my bags and handed me over to the next staff member.
A United Airlines Global Services Officer received me and escorted me up the stairway directly into the end of the jetbridge, which spat me out at the door.
I made sure to thank her for her time, professionalism, and her help.
PS LAX will always have a special place in my heart.
Though I’ve been on fantastic business and first class flights where being spoiled is the name of the game, I am so glad that I had to opportunity to experience a different kind of service: peace .
While first class flights provide you with an unparalleled level of attention, PS LAX provides the privacy needed by wealthy business people, celebrities, and other VIPs.
What I will remember most is the logistical masterpiece that I experienced, the presidential ride along the tarmac, and the ridiculously plentiful free stuff to take.
It honestly felt like I was the President of the United States throughout my experience at PS LAX.
It’s important to note that my experience was as a non-member . Members enjoy a completely personalized, customized experience that includes haircuts, showers, manicures, and basically anything you want.
PS LAX is opening another location at New York City’s John F. Kennedy Airport ( JFK ) and closing the Westfield Century City location shortly, so be aware of that.
All in all, it was a fantastic, unique experience that I would certainly do all over again if I could!
Membership to PS LAX costs $4,500 per year.
Members enjoy reduced rates of $3,150 for a one-way Suite experience for up to 4 travelers. Additional guests will cost $500 per person.
A PS Direct service offers to drive members home in a PS car directly from the cabin door on domestic arrivals; the fee for this service is $3,450 for up to 4 travelers (additional travelers are $500 each).
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Hi Catherine, please note we are not The Private Suite or Gavin de Becker & Associates , nor are we associated with them in any way outside of this review. Thanks!
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Review: The Private Suite LAX | One Mile at a Time
The Private Suite at Los Angeles Airport (LAX) - Full Review [2020]
What is The Private Suite at LAX? Here's what... - Business Insider
Inside The Private Suite at LAX
private suite - Russian translation – Linguee
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Executive Lifestyle
The Private Suite is owned and operated by security firm Gavin de Becker and Associates. It's located opposite the public LAX terminals, so there's no traffic to battle.
The Private Suite accommodates travelers flying on one of the 70 commercial airlines operating at LAX.
It's the first private terminal at a major US airport, but similar models exist at airports in London; Munich; Frankfurt, Germany; and Dubai, United Arab Emirates. My first impression was that it's intimate and isolated, in the best way.
The experience is like having an airline priority lounge all to yourself — and never having to wait in line. Josh Gausman, cofounder and chief operating officer of The Private Suite, summed it up after he'd given me the grand tour: "It's as seamless of a travel experience as you could ever imagine."
The $4,500-a-year membership cost is just the base fee. It's an additional $2,700 for each domestic flight and $3,000 for each international flight. That includes the paying member and up to three guests.
Non-members pay between $500 and $1,000 more per trip at $3,500 for domestic flights and $4,000 for international flights, which covers up to two additional guests.
Aside from the "savings" per flight, Gausman said members enjoy a range of other benefits, including the ability to schedule complimentary haircuts, massages, and manicures in their suites. Members also get special rates and perks at hotels like the Four Seasons in Bora Bora.
A spokesperson for The Private Suite said there are "thousands" of members, making up about 80% of the client base. Gausman said members are their best advertisers.
"It's the most influential, most powerful, most famous people in the world being blown away," Gausman said. He shared some of the responses he's heard from members: "This is game-changing," "This will forever change travel," "I can never go back," and "This is better than flying a private jet."
There's an employee ready to greet you the second you step out of the car. For travelers who don't arrive by chauffeur, there's valet parking and a small lot full up with Mercedes-Benzes, Land Rovers, and the like. Cars are washed and detailed at no extra charge to members.
There are 13 suites available for reservation — members have first dibs and a better cancellation policy. A few of the suites can be made into adjoining rooms for large groups traveling together.
The rooms are distinct in their decor but share one purpose: a space for travelers to hang out in peace before their flight.
A "logistics team" of eight people is assigned to each suite, Gausman said. From the second you step out of your car to the moment you walk onto the jet bridge to board your plane, a Private Suite employee is on hand.
But they aren't like butlers who check up on you every few minutes, he said. Their job is to fulfill travelers' requests and keep an eye on the clock. There's a phone in every room — a direct line between travelers and their Private Suite team.
Free snacks are provided in every room and the selection can be customized. There are also speakers and a TV with streaming access, plus pillows, earplugs, headphones, and chargers for the taking, in case you forgot anything at home.
Each room has a kitchenette and a fully stocked minibar.
Members can preorder fresh meals and snacks like chips and salsa, avocado toast, smoked salmon, gourmet salads, ramen noodles, and sandwiches to be waiting in their suite. The kids menu prominently features organic and gluten-free options.
The mini fridge is stocked with bottles of white wine and champagne along with various nonalcoholic beverages. Travelers can request a bottle of red wine, too.
Every room is equipped with large candy dispensers and branded to-go bags.
Gausman said the team is always happy to customize a suite for celebrations, like a birthday. (Think: Cake and extra champagne).
Special accommodations are set up for parents with young children. There's even a "toy menu" they can order from before arrival at no extra charge — and the toys are theirs to keep. Gausman said they make sure the TVs are set to cartoons, too.
A conference room is available for business travelers. Gausman said members have held lunch meetings in it with guests who fly in and right back out.
Perhaps the most luxurious part of each suite is the bathroom. An aromatherapy candle was burning in this one and the backlighting on the mirror was grade A.
At the far end of the bathroom, there's a shelf full of travel-size toiletries, from mouthwash to deodorant to stain remover and even condoms. Yep, they're free.
There's no shower in the suite bathrooms. Enter: the member's shower spa. It smelled like any lavender-scented spa you might encounter at a luxury hotel, just on a smaller scale.
In the spacious single-use facility, members can make use of the rain shower …
… and get ready for their flight. There's a mini-fridge with chilled beverages under the sink.
There's also outdoor space just outside the suites. One of the rooms even has its own private patio.
There's space for pets and kids to run around and plenty of lawn games to pass the time.
Meanwhile, your assigned logistics team is keeping an eye on the clock. When it's time to go through security, they'll come get you.
Gausman said The Private Suite team tries to ensure there's only one group of travelers moving through Transportation Security Administration at any given time. It's all about avoiding lines and minimizing unwanted interaction, he said.
For those traveling internationally, there's a customs area adjacent to TSA complete with a plush waiting lounge and currency-exchange machines.
After you've gone through security, your chauffeur awaits. The Private Suite owns a fleet of 7-Series BMWs that takes travelers to and from the main terminal. (I didn't personally partake in this part of The Private Suite experience, but I'm confident it's as luxurious as it sounds.)
It's about a seven-minute drive across the runway. "This is as cool as it probably gets," Gausman said.
Once you arrive, a Private Suite employee personally delivers your luggage to an airline employee. You can walk up the stairs and directly to your (presumably first class) seat before other passengers begin to board.
The Private Suite may be coming to a city near you. Gausman said they've just been approved for construction at New York's John F. Kennedy International Airport. It's an important service they're providing to high-net-worth travelers, he said. "Time means money to many of our members."
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I didn't expect to leave The Private Suite feeling like a pampered billionaire.
When I pulled into the driveway on an unusually gloomy Los Angeles morning, a man with a wide, toothy grin and a bulletproof vest emblazoned with "SECURITY" greeted me cheerily. The dichotomy caught me off guard; they'd been expecting me, he said, and the tall gates parted, revealing a modern-looking, one-story building facing the airport runway.
The Private Suite is a terminal built specifically for wealthy travelers flying in and out of Los Angeles International Airport. (I'm not a wealthy traveler by any means, but the folks at The Private Suite made an exception for this story. I get the feeling they treat their paying customers with the same dutiful enthusiasm.)
The independently owned and operated terminal opened in October 2017 and offers a quiet, crowd-free, luxurious space to hang out before boarding a commercial flight.
As you may expect, it's not cheap. But for celebrities routinely hounded by paparazzi in the public terminals at LAX and wealthy businesspeople and families seeking solitude, it's a safe haven offering the best privacy, security, and amenities money can buy.
Here's what it's like inside The Private Suite.
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