Privacy Policy

1. Introduction

Welcome to CryptoFedia (“we,” “us,” “our”). We operate a Telegram-based cryptocurrency exchange service (the “Service”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our Telegram bot.

Since CryptoFedia does not have a traditional website and does not rely on cookies or IP address collection, our data practices differ from typical web-based services.

By using our Telegram-based exchange service, you agree to the terms of this Privacy Policy. If you do not agree, please do not continue using our Service.

2. Data We Collect

1. Telegram Username and Chat History

• When you interact with our Telegram bot, we may receive your Telegram username and any messages or commands you send, including wallet addresses and transaction details necessary to facilitate exchanges.

2. Optional Contact Information

• In cases where you voluntarily provide an email or other contact information (e.g., to receive customer support), we may collect and store that information.

3. No Cookies or IP Addresses

• We do not use or store cookies, and we do not collect or log IP addresses, as our Service is strictly conducted via Telegram.

4. No Sensitive Personal Data

• We do not intentionally collect sensitive personal data such as race, religion, sexual orientation, or health information.

3. How We Use Your Data

We may use your personal information, including your Telegram username and any voluntary contact details, for:

1. Service Provision

• Facilitating cryptocurrency exchanges via our Telegram bot.

• Sending updates or confirmations about your transactions.

2. Customer Support

• Responding to inquiries, troubleshooting issues, and providing user support.

3. Service Improvements

• Understanding general service usage and feedback to refine our Telegram exchange experience.

4. Data Storage and Retention

• We store the minimal amount of data required to complete transactions and provide customer support.

• Conversation logs between you and our Telegram bot may be retained for a limited period to resolve disputes or inquiries, after which they are deleted or anonymized unless a longer retention period is required by law.

• If you voluntarily provide an email or any other contact detail, we will keep it as long as necessary to provide support or until you request its deletion.

5. Data Security

• We employ reasonable organizational and technical measures to protect your personal information against unauthorized or unlawful access, alteration, disclosure, or destruction.

• Despite our efforts, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security of information transmitted via Telegram.

6. Underage Users

• Our Service is intended for adult users who can lawfully engage in cryptocurrency transactions.

• We do not knowingly collect or store personal data from users under the age of majority. If we discover that any underage user has provided us with personal data, we will take steps to delete that information promptly.

7. Your Rights

Depending on the laws in your jurisdiction (e.g., GDPR), you may have rights to:

• Request Access: Ask which personal data we have stored about you (if any).

• Request Deletion or Correction: Request we delete or correct any personal data we hold, to the extent allowed by applicable law.

• Withdraw Consent: If you have provided consent for any optional data, you may withdraw this at any time.

To exercise any of these rights, please contact us at info@cryptofedia.io.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted via an announcement in our Telegram bot or communicated otherwise. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Email: info@cryptofedia.io

© 2025 CryptoFedia. All Rights Reserved.