Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

This Privacy Policy explains how Company collects, processes, and protects your personal information when you use the Authenticator app, including what data is collected, how it is used, and under what conditions it may be shared.

1. Contact Information

For questions regarding this Privacy Policy or your personal data, you can contact us at: support-auther-jss@gmail.com.

2. Scope of Data Protection

Personal data refers to any information that identifies or can identify a natural person. This includes, but is not limited to, names, identification numbers, and other identifiers as defined by Article 4(1) of the GDPR.

3. Collection and Use of Information

3.1 Automatic Data Collection

When you access our website, technical information is automatically sent by your device and stored separately from personal information you may provide. This includes:

Date and time of access
Browser type and version
Operating system
Referring URL
Partially anonymized IP address

This information is used solely for technical purposes and is never linked to an individual.

3.2 Customer Support Requests

When contacting our support team, we collect personal information you provide to respond to your inquiries. Providing personal data is optional, and you may use a pseudonym if preferred.

Support request data is stored for 120 days after resolution to ensure proper handling and for internal analysis of recurring issues.

Processing is based on Article 6(1)(b) GDPR to fulfill our contractual obligations. For inquiries not tied to specific support or technical issues, processing relies on our legitimate interest (Article 6(1)(f) GDPR).

4. Cookies

Cookies are small data files stored on your device to improve website functionality and user experience. You may disable cookies in your browser settings, though this may limit some website features.

We use:

Firebase cookies
Google Ads cookie (ad performance tracking)
Google Analytics cookies (usage statistics)
Cookie for confirming cookie notice
Cookie for non-standard website components

Cookies do not personally identify users. Use is justified by our legitimate interest in optimizing website performance and conducting statistical analysis (Article 6(1)(f) GDPR).

5.1 Legal Obligations or Security

Data may be shared with authorities if illegal use of our services is suspected, to enforce agreements, or if required by law. Recipients may include law enforcement, regulatory bodies, or affected third parties.

This sharing is based on our legitimate interest in preventing abuse and protecting legal rights (Article 6(1)(f) GDPR) or due to legal obligations (Article 6(1)(c) GDPR).

5.2 Third-Party Processors

We work with carefully selected service providers (“Data Processors”) who process personal data on our behalf according to GDPR.

Current Data Processors:

Google LLC (Analytics, Ads, reCaptcha v3, Firebase)

Data transfer to these processors is based on Article 28(1) GDPR or legitimate interest (Article 6(1)(f) GDPR).

5.3 International Transfers

Some processing occurs outside the EEA. Providers in the USA comply with the EU–U.S. Privacy Shield, ensuring adequate data protection:

Google LLC

5.4 Corporate Changes

During mergers, acquisitions, or restructuring, customer information may be transferred along with company assets. Transfers comply with this Privacy Policy and data protection laws and are justified by our legitimate interest (Article 6(1)(f) GDPR).

6. Purpose Changes

We only process personal data for new purposes if legally allowed or with your consent. You will be informed of any changes prior to processing.

7. Data Retention and Deletion

Data is deleted or anonymized when no longer needed. Typical retention periods:

SupportBox requests: 120 days
Google Analytics: 14 months

Data may be retained longer for legal compliance or claims, in which case it is blocked and not actively used.

8. Children’s Privacy (COPPA)

Our services are not intended for children under 13, and we do not knowingly collect data from them. If you are under 13, please refrain from providing personal information.

Parents or guardians may request deletion of a child’s data at support-auther-jss@gmail.com.

9. Policy Updates

We may update this Privacy Policy due to legal, technological, or operational changes. Updates are published on our website and take effect immediately, as indicated by the “Last Updated” date. Users are encouraged to review this policy periodically.