Privacy Policy

Security and privacy are central to our operations. We prioritize transparency about how your information is used and managed. This Privacy Policy outlines our approach to processing and handling data provided during your use of our products, services, apps, and websites linked to this policy (collectively referred to as our "services").

In this document, "personal data" refers to information about an identified or identifiable individual, protected as personal data under relevant protection laws.

Who Are We?

This policy pertains to the data processing activities of the VPN Protector app.

References to "we," "us," and "our" in this policy refer to the specific company listed above that delivers the services to you and manages your data in line with this policy. For mobile apps, you can identify the responsible company by checking the app's listing on its download page or reviewing its terms of service.

What Information Do We Collect About You?

This section details the types of information we collect from and about you. Collection occurs under specific circumstances. We collect information you provide to us, information collected during service use, and information from third parties.

Information You Provide to Us

• Account details: Accessing certain services requires or permits account creation. Registering may involve collecting your name, username, email, and password.
• Billing and payment data: Service purchases require your billing name, contact details (addresses, emails), and payment method information.
• Identity verification details: Certain services mandate identity verification for account access. For this, we might collect email addresses.
• Communications and submissions: Interacting with us (e.g., email for support or service inquiries) or engaging with our services (e.g., forms, surveys, feedback, promotions) allows you to provide additional information.

Information Collected During Service Use

• Usage data: We collect how you interact with our services, such as bandwidth usage and session durations.
• Device data: Information from your access device includes identifiers, browser and device types, settings, operating systems, network information, and app versions.
• Diagnostic data: We gather details on your server requests, such as the request nature, device and app used, timestamps, and referral URLs. We don't log VPN activity tied to your identity or keep records of your VPN browsing.
• Location data: We may determine your location via your device's GPS or by estimating your coordinates based on your IP address.

Information Provided by Third Parties

• Referrals: If you are invited to our service, the inviter might provide your contact information.
• Third-Party Accounts: Registering via third-party accounts (e.g., Google or Microsoft) allows those parties to share your information with us, controllable through their privacy settings.
• Threat Information: Security industry members might supply data aiding our service improvement, occasionally including personal data.

You are not obliged to provide personal data unless contractually required. However, we need to collect certain data to deliver services or fulfill contractual obligations.

How Do We Use Your Information?

We use the collected information for the purposes outlined below.

• Service provision: We use your data to fulfill our service obligations, such as bandwidth and session usage for service delivery, security threat evaluations, connection optimizations, and troubleshooting.
• Billing purposes: Your information facilitates billing and payment processing.
• User communication: We communicate with you regarding services, responding to inquiries, and providing updates, under contract terms, consent, or legitimate interest.
• Service improvement: Analyzing user interactions enables us to enhance our offerings.
• New service development: We use feedback for planning and developing new services.
• Marketing: We market our services using your information for personalized advertising, without using VPN activity for this purpose.
• Security and legal compliance: We use data for security, fraud prevention, legal obligations, and rights enforcement.

Information Sharing

We may share your data under specific conditions, such as with third-party services aiding our operations, during ownership transfers, or for legal compliance. We aim to limit shared information to necessary extents and challenge unwarranted requests.

Displaying Advertisements

Ads in our services come from various networks, and we may share limited data with these networks for ad personalization, with opt-out options available for users.

Tracking Technologies & Cookies

We use cookies and other technologies for service provision, preference storage, analytics, and security. Users have control over their cookie settings and can opt out of personalized advertising.

Security

We implement comprehensive safeguards to protect your data against unauthorized access or alterations.

International Data Transfers

We may transfer your data internationally to support our operations, ensuring adequate protection measures are in place.

Data Retention

We retain your data as necessary for service provision or as legally required, with secure deletion or anonymization protocols for unused data.

Your Rights

Depending on your location, you may have specific rights regarding your data, like access, correction, and deletion rights, which you can exercise through the provided service settings or by contacting us.

Your California Privacy Rights

California residents have additional rights, such as opt-out rights from data sales, which are detailed in this section and aligned with the CCPA.

Age Restrictions

Our services are not intended for minors under 16, and we do not knowingly collect their data.

Privacy Policy Updates

We may update this policy to reflect changes in laws or practices, with notifications for material changes. Continued use of our services signifies acceptance of the new terms.