Privacy Policy

Effective Date: April 2025

Thank you for using Send & Receive Faxes Anytime, Anywhere. Your privacy is very important to us. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our mobile application.

1. Information We Collect

We collect only the information necessary to provide you with a smooth and secure faxing experience.

a. Personal Information

Email address – if provided by you when contacting support or subscribing.
Phone number – only if required for certain fax features or support communication.

b. Usage Data

We may collect non-personal data about your interactions with the app, including:

Features you use
Time spent in the app
Device type and operating system
App version and error logs

c. Fax Content

Any fax files you send or receive are processed through secure servers. These documents are temporarily stored only to complete transmission and are automatically deleted after a short period.

2. How We Use Your Information

The information we collect is used for the following purposes:

To deliver faxing functionality
To improve app performance and reliability
To process payments and manage subscriptions (via Apple’s in-app purchases)
To provide user support when requested
To analyze usage trends and improve user experience

We do not sell, rent, or trade your personal data to third parties.

3. Data Security

We take your security seriously. All transmissions are encrypted using industry-standard protocols (SSL/TLS), and access to sensitive data is strictly limited.

Fax documents are encrypted during transfer and are automatically deleted from our servers shortly after successful delivery or after a brief retention period for undelivered faxes.

4. Data Retention

We retain information for the following periods:

Fax documents: Temporarily stored and automatically deleted after fax transmission or after a short period if delivery fails.
Usage and analytics data: Retained as long as necessary for legitimate business purposes.
Personal data: Retained only for as long as needed to fulfill the purpose it was collected for.

You may request the deletion of your personal data at any time.

5. Third-Party Services

To provide the best experience, we rely on a few trusted third-party services. These include:

Analytics and Usage Tracking:
We use Adjust, Amplitude, and Firebase to collect anonymized usage data that helps us understand user behavior, diagnose issues, and improve features.
Subscription Management:
We use Adapty to securely handle in-app purchases and subscription-related processes.

These services may receive anonymized or aggregated information about your app usage. All third-party partners comply with industry-standard privacy practices and their own respective privacy policies. We ensure that no personally identifiable information is shared unless required to deliver essential functionality.

6. Children’s Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect or store personal data from children. If we become aware that data has been collected from a child without verified parental consent, we will promptly delete that information.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent to data processing (where applicable)

To exercise your rights, please contact us using the details provided below.

8. Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in legal requirements, technology, or our business practices. When we do, we’ll update the Effective Date at the top of the page. We encourage you to check this page periodically for updates.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Email: contact@seogene.com

App Name: Send & Receive Faxes Anytime, Anywhere