Privacy Policy

1. Introduction

Welcome to Fixnet ("we," "us," or "our"). This Privacy Policy describes how we handle your personal information when you use the Fixnet connection stabilization services, accessible via our Telegram Bot, our Client Software ("Software" or "Application") and other resources (collectively, the "Service").

By using Fixnet, you agree to the terms of this Privacy Policy.

2. No-Activity-Logs Policy

We place the highest priority on your privacy regarding your data traffic. We strictly enforce a No-Activity-Logs Policy:

We DO NOT track, collect, or store the content of your data traffic.
We DO NOT monitor the specific websites or applications you access through our stabilization nodes.
We DO NOT inspect the data payloads transmitted through our secure channels.

While we do not track what you transmit, we do collect limited operational data to ensure the Application functions correctly (see Section 3).

3. Information We Collect

We process only the minimal data necessary to operate the Service, authenticate the client software, and provide technical support.

A. Connection & Technical Data

To maintain connection stability between your device and our routing nodes, enforce fair usage limits, and prevent abuse, we collect the following technical information:

IP Address: We collect the IP address from which your device connects to our Service.
Traffic Volume: Total data transferred (upload/download) to manage optimization server load.
Session Timestamps: Start and end times of your active connection session.

B. Device & Application Data

Since you use our specialized Application, we may collect minimal diagnostic data to troubleshoot crashes and improve stability:

Application Version: To ensure you are running the latest stable build.
OS Version: Basic information about your operating system to resolve compatibility issues.
Error Logs: Technical reports generated if the Application crashes or fails to connect (these do not contain browsing activity).

C. Account Data (Telegram-based)

Our Service uses Telegram for authentication and key distribution. We automatically receive:

Telegram User ID: A unique numeric identifier provided by Telegram.
Telegram Username: Only if visible in your privacy settings.

D. Payment Data

Payments are processed by third-party providers. We retain the subscription status but do not store full credit card details.

4. How We Use Your Information

Data generated when you interact with our Application and received from your device are used to pursue our legitimate interests while respecting your rights. We use the collected information also for the following purposes:

Service Provision & Contractual Obligations: Authenticating your Access Key via the Application, and for the purpose of concluding and performing the Fixnet Terms of Service.
Anti-Abuse & Security: Using your IP address to detect and block bots targeting our nodes.
Customer Support: Diagnosing Applications errors or connection latency.
Billing: Managing your subscription status.

5. Data Retention

We retain data only as long as strictly necessary:

Content/Activity Data: Never collected or stored.
Connection Logs (IPs): We retain connection logs only for a short rolling period (typically up to 7 days). After this period, logs are automatically deleted.
Account Data: Retained as long as you use the Service. You can request deletion of your account at any time.

6. Third-Party Services

Telegram Messenger: Used for obtaining the download link and account management. Please review Telegram's Privacy Policy.
Infrastructure Providers: We utilize servers worldwide. Your traffic is encrypted, ensuring hosting providers cannot inspect the content.

7. Disclosure of Information

We do not sell your personal data. We may disclose your data (specifically connection logs or account status) only if:

Required by law in the jurisdiction where we are legally established.
Necessary to protect our rights, prevent fraud, or address security threats.

Important: Since we do not store activity logs, we cannot provide information about the specific resources you accessed.

8. International Data Transfers

Fixnet operates globally. By using the Service, you acknowledge that your traffic may be routed through nodes located in various jurisdictions to optimize speed and reduce latency.

9. Your Rights Regarding Personal Data

You operate as the data subject and have the following rights concerning your personal data processed by Fixnet:

(a) Right to Access:

You have the right to access the data we hold about you. You can view your credentials (User ID) directly within the Telegram Bot interface. For other data, you may request a copy by contacting us.

(b) Right to Rectification:

If you believe that your data is inaccurate, you should send a request to us via the Telegram Bot or our support email. Note that since we collect minimal data (mostly automated technical logs), rectification is rarely applicable, but the right remains yours.

To delete your account and associated data, you should send a request to our contacts provided below.

Important: We may retain certain data even after a deletion request if required by law or to protect our legitimate interests (e.g., retaining connection logs for the strictly limited period mentioned in Section 5 to investigate abuse, spam, or in the context of potential legal proceedings).

(d) Right to Restriction of Processing:

You have the right to request that we restrict the processing of your data in certain circumstances. For instance, if you contest the accuracy of your data, you can request that we restrict usage until the data has been verified.

(e) Right to Data Portability:

If your data is processed by automated means based on your consent or the contract (Terms of Service), you have the right to receive such data in a structured, commonly used, and machine-readable format.

(f) Right to Object:

You have the right to object to the processing of your data if you consider that the processing violates your rights.

(g) Complaints:

We are always ready to examine your complaints and suggestions regarding our data processing. You can send them to our support team. Additionally, you have the right to lodge a complaint with the relevant supervisory authority in your country of residence if you consider that your rights have been violated.

10. Amendments to This Policy

We maintain the right to amend this Privacy Policy.

The current version is always available via a link in our Telegram Bot.
If you continue to use the Service after the Privacy Policy has been amended, it means that you agree to such amendments.
We will inform you via the Telegram Bot if this Privacy Policy is amended in a way that has a significant impact on your rights.