Privacy Policy — NEURO

Privacy Policy — NEURO

Last updated: July 5, 2026

App: NEURO (iOS and other platforms)

Contact: info@digitalbysak.ru

This Privacy Policy explains how the NEURO app (“App”, “Service”, “we”, “us”) collects, uses, stores, and shares information when you use our Service.

By using the App, you agree to this Policy. If you do not agree, please do not use the App.

1. Who we are

NEURO is a mobile application for AI-powered image and video generation.

The Service is provided by the operator of NEURO (“Operator”).

For privacy requests and support: info@digitalbysak.ru

2. Information we collect

2.1 Information you provide

• Email address — for sign-in, account linking, support, and service-related messages.

• Apple ID data — if you use Sign in with Apple (identifier token; name/email only if Apple provides them).

• Photos and videos you upload — to run generation, editing, and related features.

• Text prompts — descriptions you enter for generation.

• Support messages — when you contact us.

We do not require your real name. We do not collect passwords for a separate NEURO account when you use Apple or email sign-in.

2.2 Information collected automatically

• Device and app data — device type, OS version, app version, language, general technical logs.

• Usage data — actions in the App (e.g. generation requests, errors) needed to operate and secure the Service.

• Push notification token — if you allow notifications.

We do not use advertising identifiers (IDFA) for tracking ads.

2.3 Purchases

On iOS, digital credits (“Coins”) are purchased through Apple In-App Purchase. We receive purchase status, product ID, and transaction identifiers from Apple. We do not receive or store your full payment card details.

3. Face data

NEURO does not use Face ID, facial recognition, or any dedicated biometric scanning to collect face data.

If you upload a photo or video that contains a face, face-related image data is included only as part of that file. We do not extract separate biometric templates (such as face maps or faceprints) and do not use face data to identify you.

We collect and process face-related image data only when you voluntarily upload content and request AI features (for example: image or video generation, editing, style transfer, upscaling, or background removal).

We use face-related image data only to provide the features you request. We do not use it for identity verification, advertising, tracking, or unrelated profiling.

Face-related image data may be transmitted to our servers and to third-party AI service providers described in Section 5, solely to perform your requested generation.

4. How we use information

We use data to:

• provide and improve the App and AI generation features;

• authenticate you and maintain your account;

• process purchases and credit your balance;

• send service notifications (including push, if enabled);

• respond to support requests;

• prevent abuse, fraud, and violations of our Terms;

• comply with legal obligations.

Photos and face-related image data are processed only to provide the features you request (e.g. editing, generation). We do not use them for identity verification or unrelated profiling.

5. AI and third-party services

To provide AI generation and editing, the App sends certain data to:

• our servers (cloud hosting and infrastructure);

• third-party AI service providers that process images and videos on our behalf under contract.

Data sent for generation may include: photos and/or videos you select, text prompts, generation settings (such as model and aspect ratio), and technical request metadata needed to complete the request.

These partners process data only as needed to deliver the Service you request. Processing may occur on servers in different countries. We require our partners to protect data in line with this Policy and applicable law.

We do not sell your personal data.

6. Storage and retention

• Uploaded photos, videos, and generation results in your history are kept for up to 10 days, then deleted automatically unless a longer period is required by law or needed to resolve a dispute.

• Account and purchase records are kept as long as needed to provide the Service, comply with law, and resolve disputes.

• Support correspondence is kept for a reasonable period to handle your request.

7. Your choices and rights

Before your first upload or generation, the App asks you to agree to this Privacy Policy and explains that your content may be processed by third-party AI services. If you do not agree, you can decline and no content will be sent for AI processing.

Depending on your location, you may have the right to:

• access the personal data we hold about you;

• correct inaccurate data;

• request deletion of your data;

• withdraw consent where processing is based on consent;

• object to or restrict certain processing;

• lodge a complaint with a data protection authority.

Account deletion: available in the App (Profile).

Privacy requests: email info@digitalbysak.ru from the email linked to your account. We may ask for reasonable verification.

Push notifications: you can disable them in iOS Settings.

Photos: you control uploads; you can deny photo library access in iOS Settings (some features will not work).

8. Children

The App is not intended for children under 13 (or the minimum age required in your country). We do not knowingly collect data from children. Contact us if you believe a child has provided data.

9. Security

We protect your data with modern technical and organizational measures: encryption in transit, access controls, and secure storage on protected servers. We continuously monitor the security of the Service and update our safeguards.

10. International transfers

Your data may be processed in countries other than your own. We take steps to protect data in line with this Policy and applicable law.

11. Changes

We may update this Policy. We will post the new version at the same URL and update the “Last updated” date. Continued use after changes means you accept the updated Policy.

12. Contact

Email: info@digitalbysak.ru